Service Manager (Leicester)

ivolve care & support; Leicester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading adult social care provider in Leicester is seeking an experienced Service Manager to oversee operations and deliver high-quality care. The ideal candidate will have proven leadership experience in social care, a strong understanding of CQC regulations, and a passion for person-centred support. This role offers a competitive salary of up to £34,500 per annum and a comprehensive benefits package.

Benefits

25 days of annual leave + bank holidays

Enhanced sickness pay

Training and development opportunities

Qualifications

• Proven experience in a leadership/management role within social care.
• Strong knowledge of CQC regulations and compliance requirements.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and oversee the day-to-day operations of the service.
• Lead, inspire, and develop a dedicated team to provide high-quality care.
• Ensure compliance with CQC regulations and internal policies.

Skills

Leadership

Communication

Budget management

CQC compliance knowledge

Person-centred care

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

Location:Leicester, LE18 2BA

Shifts:Full-time, 37.5 hours per week (Monday to Friday, 9am–5pm)

Salary:Up to £34,500 per annum (dependent on experience)

About Us

We are one of the largest adult social care providers in the UK, committed to delivering high-quality, person-centred support that helps individuals lead fulfilling and independent lives. With our Residential, Supported Living, and Complex Care services, we focus on inspiring people to achieve their goals and enhance their life experiences.

Recognised byThe Sunday Times Best Places to Work 2024 & 2025, we foster a dynamic and inclusive environment where our colleagues thrive and grow.

Role Overview

As aService Manager, you’ll play a pivotal role in leading and managing the operations of our services. You will ensure the delivery of high-quality care, create a supportive environment for the people we assist, and maintain effective relationships with families, professionals, and external stakeholders.

You’ll be responsible for overseeing the day-to-day management of our residential and supported living services in Wakefield, ensuring compliance with regulatory standards and fostering a positive and inclusive atmosphere. Your leadership will guide your team to provide person-centred support, enabling people to live independently and with dignity.

Key Responsibilities

• Manage and oversee the day-to-day operations of the service
• Lead, inspire, and develop a dedicated team to provide high-quality care
• Ensure compliance with CQC regulations and internal policies
• Maintain positive relationships with stakeholders, including families and external professionals
• Manage budgets, staffing, and resources efficiently to ensure sustainable performance
• Foster a culture of continuous improvement and high standards of care
• Promote a person-centred approach, ensuring the people we support achieve their personal goals

What We’re Looking For

• Proven experience in a leadership/management role within social care
• Level 5 Diploma in Leadership for Health & Social Care or equivalent (or willingness to work towards it)
• Strong knowledge of CQC regulations and compliance requirements
• Excellent communication and interpersonal skills
• Demonstrated ability to manage budgets, resources, and performance effectively
• Passion for delivering person-centred care and fostering team development
• Full UK driving licence (desirable)

Why Join Us

At our organisation, you’ll have the chance to make a real difference in the lives of the people we support. We offer a competitive salary and a comprehensive benefits package, including:

• Up to £34,500 per annum (depending on experience)
• 25 days of annual leave + bank holidays and birthday off (after one year)
• Enhanced sickness pay and additional holiday days for length of service
• £300 referral bonus for recommending a friend
• Industry-leading training and development opportunities

If you’re an experienced and passionate leader with a commitment to delivering outstanding care, this is the perfect opportunity for you!

INDM