Service Manager- Jaguar Land Rover Cambridge

Marshall Motor Group; Cambridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive retailer seeks an experienced Service Manager for their Jaguar Land Rover store in Cambridge. The role involves overseeing service operations, ensuring customer satisfaction, and motivating a diverse team. Competitive salary and benefits, including generous annual leave and development opportunities are offered.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts for servicing and retailers

Purchase discount scheme

Qualifications

• Previous service leadership experience required.
• Strong leadership skills with the ability to motivate teams.
• Professional and calm approach with analytical skills.

Responsibilities

• Lead day-to-day operations of the service department.
• Ensure high customer satisfaction and profitability.
• Produce dealership reporting in line with frameworks.

Skills

Leadership

Stakeholder Management

Problem Solving

Job description

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Service Manager- Jaguar Land Rover Cambridge, Cambridge

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Client:

Marshall Motor Group

Location:

Cambridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d7adf886ce05

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Job titleService Manager- Jaguar Land Rover Cambridge Job referenceREQ12624 Date posted27/06/2025 Application closing dateBlank LocationJaguar Land Rover Cambridge SalaryCompetitive Basic Salary with a Generous OTE Scheme in place Contractual hours45 BasisFull time Job category/typeAftersales AttachmentsBlank Job description

Service Manager- JLR Cambridge
Hours: full time Monday to Friday, 45 hours per week
Salary: Competitive Basic Salary with a Generous OTE Scheme in place
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).

We operate 130+ car, van, truck and bike franchise stores across the UK

Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

The Role

We are seeking an experienced Service Manager to join our Jaguar Land Rover store in Cambridge. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.

What are the key accountabilities?

As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced

• Drive a high performance culture, ensuring performance is rewarded and underperformance is managed

• Oversee the service division, managing resource levels and productivity

• Accurately produce dealership reporting, in line with group reporting frameworks

• Support the dealership to consistently achieve high levels of customer satisfaction

• Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

What experience do I need?

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team

• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders

• Strong analytical and problem solving skills, with the ability to foresee potential barriers

A commitment to the Marshall Values of People, Customers, Integrity and Innovation

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.