Service Manager - Ipswich

Integrated Care System; Ipswich; On-site; GBP 60,000; Full time

Job summary

A leading charity dedicated to improving the lives of individuals with brain injuries seeks an experienced leader for its neurological care unit. The role encompasses overall management, quality improvement, and regulatory compliance, supported by a team-oriented environment. Comprehensive benefits including a competitive salary, extensive leave, and robust training programs are offered.

Benefits

38 days annual leave

Employee Assistance Programme (EAP)

Comprehensive training and support

Company pension scheme

Group life assurance

Long service and staff awards

Free parking

Qualifications

• At least 5 years of experience in managing registered care homes.
• Knowledge of Care Quality Commission regulations and outcomes.
• Valid UK Driving Licence.

Responsibilities

• Responsible for the effective management of all aspects of the service ensuring high-quality standards.
• Manage a multidisciplinary team aligned with strategic plans.
• Ensure compliance with regulatory requirements and maintain registration with CQC.

Skills

Leadership

Compliance Management

Health Care Standards

Interpersonal Skills

Education

QCF (NVQ) Level 5 Diploma in Health and Social Care

Job description

The Chantry is a 2b brain injury rehabilitation/complex care unit. We are looking for an experienced and dynamic leader to push forward on quality improvement with experience of complex medical needs and working with regulatory bodies to improve standards.

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units, and hospitals use expert neurorehabilitation to support people in regaining lost skills. We treat individuals with various brain injuries caused by trauma, illness, substance abuse, and more, helping them recover and meet personal goals. Our employees are passionate about their work, fostering a strong team spirit and supportive colleagues across our services.

Main duties of the job

About us:

The Chantry has provided specialist neurological care for over 20 years, building a reputation for quality, personalized, and innovative care and rehabilitation through its residential and community-based services.

Our service offers 26 residential beds, providing opportunities for professional growth in complex disability, high dependency care, and slow-stream rehabilitation. We also offer innovative approaches within the level 2 rehabilitation unit, which has 6 beds.

MAIN PURPOSE:

• To take overall responsibility for the effective management of all aspects of the service, ensuring the highest quality standards of care and treatment tailored to individual needs.
• To lead, manage, and direct a multidisciplinary team aligned with Brainkind’s Strategic Plan and the needs of individuals.
• To ensure full compliance with regulatory requirements and legislation, maintaining registration as a Registered Manager with CQC.

About us

Brainkind is a charity dedicated to improving the lives of people with brain injuries across the UK. Our assessment centres, rehabilitation units, and hospitals utilize expert neurorehabilitation to help individuals recover skills. We treat a range of brain injuries from trauma, illness, substance abuse, and more, supporting personal recovery goals. Our staff are passionate, and a strong team spirit is evident across all services.

REWARDS:

We offer excellent benefits, including:

• A competitive salary of £60,000 per annum
• 38 days annual leave
• Access to Employee Assistance Programme (EAP)
• Comprehensive training and support
• Company pension scheme
• Group life assurance
• Long service and staff awards
• Free parking

Job responsibilities

MAIN TASKS AND RESPONSIBILITIES:

• Provide professional leadership, hands-on management, staff guidance, and influence practices and attitudes.
• Line management of senior management and clinical staff, providing operational support, ensuring performance standards, and managing budgets within the service.
• Responsible for recruitment, employment practices, staff induction, training, statutory responsibilities, and planning staff leave to ensure safe service operation.

For full details, please review the complete job description and person specification.

Person Specification

Qualifications

• QCF (NVQ) Level 5 Diploma in Health and Social Care or equivalent.
• Knowledge of Care Quality Commission regulations and outcomes.
• At least 5 years of managing registered care homes.
• Valid UK Driving Licence.

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.