Service Manager Industrial Refrigeration

Johnson Controls; Cambridge; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in building technologies is seeking a dynamic Service Manager to oversee its industrial refrigeration service operations in Cambridge. This hybrid role combines office work with customer interactions, requiring strong leadership and technical expertise. Ideal candidates will possess a proven track record in managing service teams and improving operational efficiency.

Benefits

Competitive salary and MIP bonus

Company Car

25 days of Annual Leave & Bank Holidays

Ongoing training and career development

Comprehensive benefits package including Health cover

Qualifications

• Established experience managing an industrial refrigeration service business for a minimum of 5 years.
• Technical background in refrigeration systems in both industrial and commercial settings.
• Field experience in coaching maintenance teams.

Responsibilities

• Manage daily operations of the IREF service business.
• Coach and mentor technicians handling service work.
• Develop relationships and deliver exceptional customer service.

Skills

Leadership

Communication

Collaboration

Technical Expertise

P&L Management

Education

Relevant degree in Mechanical Engineering

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Johnson Controls

Location:

Cambridge, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

57d70f4cd34c

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

What you will do

With a strong commitment to innovation and customer satisfaction, Johnson Controls are seeking a dynamic and experienced Service Manager to join our IREF team.

The IREF Service Manager position is part of our Building Technologies & Solutions business at Johnson Controls. You will be responsible for the daily operations of our successful IREF service business. Part of the role is also to coach and mentor IREF technicians who handle service work for our customers in the local areas.

Ideal candidate will have entrepreneurial drive, a consistent track record of success running the operation of an IREF service business, managing technicians, and P&L management in an Industrial Refrigeration environment. We're looking for a hands-on and strategic partner to grow the business and collaborate with our teams and customers.

Leveraging your technical expertise, leadership skills, and customer-centric approach, you will lead a team of skilled technicians to deliver exceptional service.

How you will do it

As our Service Manager you will be empowered to make decisions and effectively manage key accounts whilst dealing with an element of ambiguity. You will need be leading multiple priorities simultaneously, leaning on your excellent planning, organisation and sales skills. A key part of the role is to map the customer network, understand the full organisation and define a tailored account plan. You will lead and develop relationships; lead a proactive plan to ensure our customers understand the true value of our integrated solutions provided.

As the Service Manager you are responsible for maintaining a close working relationship with the Service Team Leaders and General Manager to review, improve and successfully achieve objectives.

This is a hybrid role split between office work and customer visits, as per business requirements.

What we look for

Ability to energise and align others to deliver

Excellent leadership, communication, and interpersonal skills

Ability to manage, influence and collaborate with both internal & external stakeholders at all levels

Proven experience in industrial refrigeration, with a minimum of 5 years in a leadership or managerial role.

Technical background and knowledge of Industrial Refrigeration Systems in both industrial and commercial environments.

Field experience - coaching and managing the maintenance team in order to deliver site services

Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience

Relevant degree in Mechanical Engineering or a related field.

Familiarity with health and safety regulations and a commitment to maintaining a safe working environment.

Proven ability to manage budgets and drive operational efficiency.

What we offer

Competitive salary and MIP bonus

Company Car

25 days of Annual Leave & Bank Holidays on top (Holiday Purchase scheme also available)

Ongoing training and career development within a business that really does offer opportunity locally, nationally and globally.

Comprehensive benefits package including Health cover, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.

Career development through various career ladders programs

Dedication to safety through our Zero Harm policy

Access to business resource groups

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!