Service Manager - HVAC & Building Services

UBT; East Midlands; On-site; GBP 50,000 - 60,000; Full time

Job summary

A respected service organization based in Derby is seeking an experienced Service Manager to lead a high-performing team. You will focus on quality, client relationships, and operational efficiency, with a competitive salary of £50,000 - £60,000 plus bonus. Ideal candidates will have proven leadership skills and a customer-first mindset. Enjoy a supportive work environment and various benefits including a company pension and annual pay rises.

Benefits

Company bonus scheme

24 days' holiday plus bank holidays

Company pension

On-site parking

Annual pay rises

Employee recognition and reward schemes

Regular company events

Qualifications

• Proven leadership experience in service management or similar role.
• Commercial acumen related to budget management and profitability.
• Experience in leading change in a growing business.

Responsibilities

• Lead and motivate a multi-disciplinary service team.
• Oversee recruitment, training, and performance management.
• Drive continuous improvement in client retention and service delivery.
• Manage workflows, SLAs, risk management, and budgets.

Skills

Leadership experience

Budget management

People management

Change management

Customer-focused mindset

Job description

Overview

Salary: £50,000 - £60,000 (negotiable DOE) + Bonus

Hours: Monday to Friday, 40 hours per week (flexible start/finish times)

Location: Derby (office based with some site travel)

Benefits

You'll enjoy a company bonus scheme, 24 days' holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice.

Role summary

Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first. We're seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You'll have the autonomy to shape processes, develop your team, and deliver exceptional service standards... all while driving efficiency, profitability, and client satisfaction.

Responsibilities

• Leading, developing and motivating a multi-disciplinary service team.
• Overseeing recruitment, training, performance management and HR processes.
• Driving continuous improvement in client retention, service delivery, and operational efficiency.
• Managing workflows, SLAs, risk management and departmental budgets.
• Implementing process improvements to enhance quality and customer experience.
• Reporting on departmental performance and contributing to strategic growth plans.

Requirements

• Proven leadership experience in service management, operations, or a similar role.
• Strong commercial acumen with experience in budget management and profitability improvement.
• Excellent people management skills, able to inspire, mentor, and hold teams accountable.
• Experience leading change in a growing business.
• A customer-first mindset with a focus on quality and long-term relationships.
• Ideally, an understanding of HVAC or technical service environments (not essential for the right leader).

You'll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day.

If you're ready to lead from the front, shape a department, and deliver outstanding results, apply now.