Service Manager - Homelessness

Corus Consultancy; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consultancy in complex needs support in the United Kingdom is seeking a highly skilled individual to manage a team of Project Workers. You will lead trauma-informed support for clients facing complex issues, including housing and health challenges. The successful applicant will need significant experience in managing supportive services and liaising with various agencies. This role offers a 3-month contract with the potential for extension based on performance.

Qualifications

• Experience managing or coordinating services for people with complex needs.
• Ability to support team with complex casework and emotional demands.
• Commitment to safeguarding vulnerable adults.

Responsibilities

• Manage and direct Complex Needs Project Workers.
• Lead a multi-disciplinary team to provide trauma-informed support.
• Monitor service performance and manage risk collaboratively.

Skills

Experience managing services for people with complex needs

Effective liaison with social, health, housing agencies

Leading trauma-informed services

Understanding risk and needs assessments

Creatively adapting to changing requirements

Strong verbal and written communication

Job description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM or 10AM - 6PM. 3 months contract - extension due to performance.

In this position, you will be required to:

• Manage and direct 6 Complex Needs Project Workers, Locum and Night Staff
• Lead and supervise a multi-disciplinary team to deliver trauma-informed, outcome-focused support
• Support staff to navigate complex client needs, including those related to immigration, health and housing
• Ensure reconnection and resettlement pathways are progressed swiftly and safely for all clients.
• Oversee timely completion of assessments and support plans, with a focus on move-on readiness
• Monitor caseloads, service performance and risk management in collaboration with the Service Manager
• Ensure the Team are conducting comprehensive assessment of need and risk for their clients, using effective tools and recording methods and sharing information with partner agencies where appropriate
• Build and maintain effective working relationships with local connection boroughs and external partners
• Ensure staff are committed to safeguarding children and vulnerable adults
• Support the Regional Manager in ensuring the service represents value for money and operates within budget
• Monitor service spending throughout the financial year to ensure there is no overspending

To apply for this role, you must have:

• Experience managing or coordinating services for people with complex needs at risk of rough sleeping. Specialist knowledge will include housing, homelessness, substance misuse, mental health and the criminal justice system
• Experience of effective liaison & multi-agency working with social, health, housing and criminal justice agencies.
• Experience of leading services that are based around a trauma and psychologically informed approach.
• Significant level of experience, practise and understanding of the principles of risk and needs assessment, planning, goal setting and reviewing.
• Understanding and/or experience of project evaluation, overseeing client data and providing output data to appropriate stakeholders.
• Ability to find ways of working with clients who may have a history of low levels of engagement with services
• Ability to effectively support the team to manage both the practical & emotional demands of complex casework and client support.
• Commitment to working flexibly and creatively in response to changing external and organisational requirements
• Able to communicate confidently and effectively, verbally and in writing & be self-servicing in the use of the computer to create letters, minutes and key work notes and to send and receive emails