Service Manager HBPoS and MHUTC

South London and Maudsley NHS Foundation Trust; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent healthcare provider in Camden Town is seeking a dynamic Service Manager to lead two vital mental health services. The role includes driving innovation and ensuring high-quality patient care while managing clinical teams. Candidates should have strong operational leadership experience in mental health and a strategic mindset. This position offers a supportive environment committed to staff well-being and development.

Benefits

Flexible working options

Extensive benefits package

Qualifications

• Proven operational leadership in mental health or urgent care.
• Strong clinical governance and quality improvement expertise.
• A strategic, creative mindset.

Responsibilities

• Lead HBPoS and MHUTC teams to manage service's strategic and operational plans.
• Ensure integrated clinical, operational, quality and financial outcomes.
• Joint accountability for good throughput management.

Skills

Operational leadership in mental health

Clinical governance expertise

Resilience in fast-paced settings

Job description

The Southwark Directorate is recruiting a dynamic and visionary Service Manager to lead two vital services within the urgent care pathway: the Health Based Place of Safety (HBPoS) and the Mental Health Urgent Treatment Centre (MHUTC). HBPoS is a six-bedded unit at Maudsley Hospital, part of the South London hub for patients detained under Sections 136 and 135 of the Mental Health Act. The unit is undergoing significant transformation, and the post holder will lead this innovation, ensuring safe, compassionate, and high-quality care.

MHUTC is a new service in development, designed to provide rapid assessment and treatment for individuals in mental health crisis. The post holder will play a key role in co-producing its design and implementation with system partners and stakeholders.

Key responsibilities include: Strategic and operational leadership across both services. Driving service innovation and continuous improvement. Collaborating across the urgent care pathway and supporting Trust-wide objectives.

We are seeking a candidate with: Proven operational leadership in mental health or urgent care. Strong clinical governance and quality improvement expertise. A strategic, creative mindset and resilience in fast-paced settings.

Key Responsibilities:

• Provision of leadership to HBPoS and MHUTC teams in conjunction with the Consultant and Team Manager to co-ordinate, develop and manage the service's strategic and operational plans.
• Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.
• Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.
• Exercising systematic clinical governance of their professional practice and that of the team.
• To lead working with colleagues on the regular and systematic evaluation of care standards via formal audit or other methods, ensuring that any necessary changes are implemented.

The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.

Our Values:

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special. As a Trust we are happy to talk flexible working.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.

Diversity and Inclusion:

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics.