Service Manager - Fire & Security

Marble Talent Group Ltd; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment specialist firm in the UK is seeking a Service Manager to oversee service delivery in fire and security systems. This office-based role requires 3-5 years of supervisory experience, technical knowledge of systems like Texecom and Avigilon, and strong communication skills. The ideal candidate should have a full UK driving licence and experience in ensuring compliance with industry regulations. The company offers tailored training and a supportive team environment, along with various benefits.

Benefits

Tailored Training & Development opportunities

20 days holiday (rising to 25 with service)

Laptop and mobile phone provided

Friendly and supportive team environment

Qualifications

• 3-5 years of supervisory experience in fire & security service delivery.
• Technical understanding of systems like Texecom, Avigilon, Advanced, 2N, AJAX.
• Strong administrative, planning, and organisational skills.
• Full UK driving licence (NSI/BAFE certifications preferred).

Responsibilities

• Plan and allocate fault and service work for engineers.
• Supervise, mentor, and technically support engineers and office admin staff.
• Maintain accurate job records and CRM updates.
• Monitor performance against KPIs.
• Ensure compliance with NSI, BAFE, HSE regulations.

Skills

Supervisory experience in fire & security service delivery

Technical understanding of fire and security systems

Administrative and organizational skills

Confident communication skills

Tools

Texecom

Avigilon

Advanced

2N

AJAX

Job description

Overview

Are you a hands-on leader with solid technical knowledge of fire and security systems? We’re looking for a Service Manager to take charge of service delivery across a growing portfolio in the Wiltshire area. This is a key office-based role, ideal for someone who thrives on operational efficiency, leading small engineering teams, and ensuring service excellence in line with industry standards.

Responsibilities

• Plan and allocate fault and service work for engineers
• Supervise, mentor and technically support engineers and office admin staff
• Maintain accurate job records and CRM updates
• Monitor performance against KPIs (SLA, FTF, PPM Completion)
• Ensure compliance with NSI, BAFE, HSE regulations
• Support occasional technical queries and attend client meetings

What We're Looking For

• 3-5 years of supervisory experience in fire & security service delivery
• Technical understanding of systems like Texecom, Avigilon, Advanced, 2N, AJAX
• Strong administrative, planning and organisational skills
• Confident communicator across engineers, clients, and suppliers
• Full UK driving licence (NSI/BAFE certifications preferred)

Benefits Include

• Tailored Training & Development opportunities
• 20 days holiday (rising to 25 with service)
• Laptop and mobile phone provided
• Friendly and supportive team environment

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates