Service Manager - Fire Alarm Systems

CMS; Canterbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a highly motivated Fire Alarm Service Manager to lead a team responsible for maintaining and servicing high-end fire alarm systems. This position demands strong technical expertise and leadership to ensure exceptional service delivery to clients, alongside capitalizing on commercial opportunities. The successful candidate will also handle team mentoring, customer relations, and service documentation.

Benefits

Car allowance

Commission

Benefits package

Qualifications

• Proven background in fire alarm service delivery.
• Experience managing a small team of engineers.
• Full driving licence required.

Responsibilities

• Lead, mentor, and develop a team of fire alarm service engineers.
• Ensure outstanding customer service for high-end clients.
• Manage compliance, process improvements, and service records.

Skills

Leadership

Technical expertise in fire alarm systems

Customer service

Education

Knowledge of BS standards

Certification from a recognised training provider

Job description

Our client is looking to recruit a highly motivated Fire Alarm Service Manager to oversee a small team of skilled fire alarm service and small works installation engineers responsible for maintaining, servicing, and fault-finding on high-end and high-value networked fire alarm systems.

This role requires strong leadership, technical expertise with fire alarm systems, and a commitment to delivering exceptional service to high-profile clients.

The successful candidate will be responsible for leading, mentoring, and developing a small team of fire alarm service engineers, ensuring outstanding customer service, liaising with high-end clients to meet their specific fire safety requirements, and capitalising on any commercial opportunities for service contracts, compliance, process improvements, budget and resource management, and reporting and documenting all service records and reports.

Candidates interested in this role need a proven background in fire alarm service delivery, experience managing a small team of engineers, strong technical knowledge of networked fire alarm systems, knowledge of BS (ideally with a certification from a recognised training provider), and a full driving licence.

The successful applicant can expect a basic salary of £(negotiable) plus car/allowance, commission, and a benefits package.