Service Manager Emergency Care/ UTC | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading NHS trust in London is seeking a Service Manager to oversee urgent treatment services at Northwick Park Hospital. This role involves managing a large team, ensuring service delivery meets performance standards, and providing operational support. Candidates should have experience in healthcare team management and strong leadership skills. This role offers the chance to make a significant impact in urgent and emergency care.

Qualifications

• Experience managing teams in healthcare settings.
• Ability to handle complaints and promote service improvement.
• Strong communication and leadership skills.

Responsibilities

• Ensure services meet contractual and performance requirements.
• Accountable for the effective performance of urgent treatment services.

Job description

Overview

London North West University Healthcare NHS Trust is looking to recruit a Service Manager to work across its Urgent Treatment Centres with the main base being Northwick Park Hospital. You will be expected to have a close working relationship with the ED team and on occasion be required to cross cover between ED.

This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. We offer a busy and fast paced environment where you will have the opportunity to develop your professional experience. The Service Manager will play a pivotal role within the division\'s leadership structure providing operational support and managing the service day to day of UTC.

The successful candidate will oversee a large portfolio of staff with strict financial governance. In addition to delivering on our performance standards, the post holder will be expected to regularly present at divisional meetings, demonstrate ability to manage conflicting priorities, effectively line manage a large team, handle complaints, promote service improvement and maintain rota coordination. The Service Manager will practice visible leadership in their clinical areas to ensure colleagues and the team are supported to deliver high quality care.

Responsibilities

• Service Delivery, Planning and Development: Ensure the services meet all relevant contractual and performance requirements, including ongoing assessment of future demand and capacity requirements.
• Be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

About London North West University Healthcare NHS Trust

London North West University Healthcare NHS Trust cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

Teaching and Training

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

This advert closes on Wednesday 8 Oct 2025