Service Manager (Domestic Abuse Services)

Brook Street; Wales; On-site; GBP 29,000; Full time

Job summary

A leading Welsh charity is seeking a Service Manager to oversee vital refuge services in Merthyr and Bridgend. This role will involve managing a dedicated team, ensuring service excellence, and advocating for service users within a supportive environment. The ideal candidate will possess strong leadership skills and experience in domestic abuse or related fields. Competitive salary and 6-month fixed-term contract with potential extension.

Benefits

25 days annual leave + bank holidays

Participation in on-call rota

Qualifications

• Strong leadership and team management experience, ideally in domestic abuse, homelessness, or related sectors.
• Excellent understanding of safeguarding and trauma-informed practice.
• Confident working with external agencies and across multi-agency partnerships.

Responsibilities

• Lead and oversee the delivery of high-quality, trauma-informed support in refuge services.
• Line manage a committed team, providing supervision, support, and professional development.
• Maintain service excellence by monitoring performance, managing caseloads, and ensuring compliance.
• Coordinate with external partners (e.g., MARAC, MAPPA, social services) to advocate for service users.
• Manage day-to-day operations, including accurate record-keeping, audits, and rota management.
• Ensure budgets and expenditure align with financial procedures and reporting requirements.

Skills

Leadership experience

Understanding of safeguarding practices

Team management

Working with external agencies

Flexibility and resilience

Job description

Service Manager (Domestic Abuse Services)
Merthyr Tydfil & Bridgend

• 6-month fixed term (possible extension)
• £28,116 per annum
• 35 per week + participation in 2nd-tier on-call rota
• 25 days annual leave + bank holidays

Are you passionate about making a real difference in people's lives? Brook Street Social Care are representing a welsh homelessness and domestic abuse charity to find a Service Manager to lead their vital refuge services across Merthyr and Bridgend.

The Role:

• Lead and oversee the delivery of high-quality, trauma-informed support in refuge services.
• Line manage a committed team, providing supervision, support, and professional development.
• Maintain service excellence by monitoring performance, managing caseloads, and ensuring compliance.
• Coordinate with external partners (e.g., MARAC, MAPPA, social services) to advocate for service users.
• Manage day-to-day operations, including accurate record-keeping, audits, and rota management.
• Ensure budgets and expenditure align with financial procedures and reporting requirements.
• Provide second-tier on-call support, occasionally covering shifts when necessary.

What we need from you:

• Strong leadership and team management experience, ideally in domestic abuse, homelessness, or related sectors.
• Excellent understanding of safeguarding and trauma-informed practice.
• Confident working with external agencies and across multi-agency partnerships.
• Resilient, flexible, and committed to their mission of building safer, more stable futures.

To hear more about this role or roles similar opportunities at Brook Street Social Care, please apply today with an up to date CV. Alternatively please call Bethan on 02920 224 755 for an informal chat.

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