Service Manager (Complex Behaviour)

Active Care Group; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in London is seeking a Service Manager for their Complex PBS Supported Living Services. You will manage up to 8 placements, ensuring compliance with care standards and legislative requirements. Suitable candidates will have over 2 years of leadership experience in similar settings, demonstrating a commitment to high-quality, person-centred care. This role offers attractive benefits including 25 days leave, training opportunities, and a health plan.

Benefits

25 days plus bank holidays

Birthday off

Active Reward App

Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• 2+ years leadership experience of leading services for individuals with complex needs.
• Experience working within residential or supported living services.
• Demonstrable experience in a fast-paced management role.

Responsibilities

• Manage the day-to-day service and staff team.
• Ensure compliance with statutory legislation and CQC standards.
• Direct the recruitment and supervision of staff.

Skills

Leadership experience

Experience with complex needs

Coaching and developing colleagues

Knowledge of Health & Safety legislation

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have an exciting opportunity for a Service Manager to join the Complex PBS Supported Living Services in the Croydon and Caterham area.

The Service Manager will have responsibility for the Management of up to 8 Complex Supported Living 'placements' within the Active Care Group Complex PBS Supported Living Service, delivering high-quality, person-centred services.

You will lead and manage the day-to-day service, managing the staff team and assessing & collaborating closely with the Operations Manager to ensure individuals live their best life.

What you'll be doing:

• To ensure the correct application and monitoring of all relevant statutory legislation including the Health and Social Care Act, Mental Capacity Act, Health & Safety at Work Act, Care Quality Commission Regulations, the Care Act, Environmental Health and employment legislation.
• To ensure that appropriate systems, processes and staff are in place to maintain safety and wellbeing for the people we support and to achieve the required CQC standards of care and optimise outcomes for each individual.
• To support the Operations Manager to develop and maintain effective business relationships with potential referrers and commissioners to ensure the service remains at maximum occupancy levels.
• Ensure that all referrals are assessed and reports are formulated and forwarded to the relevant commissioners in partnership with the Commercial Team. To carryout assessments of individuals as an autonomous practitioner, including those with complex presentations and to use clinical reasoning skills, knowledge of evidence based practice and expertise to determine appropriate treatment plans utilising specialist skills.
• Direct the recruitment, supervision, and overall management of staff, ensuring a specially skilled PBS informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of the people we support.

What you'll have:

• 2 + years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services
• Experience of working within residential or supported living services
• Previous experience leading a team and management in a fast paced environment
• Experience with learning disability and/or autism
• Demonstrable experience of coaching and developing colleagues

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ......and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group