Service Manager – Clinical Haematology | University College London Hospitals NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading NHS trust in London seeks an experienced Administrative Manager to oversee non-clinical teams and ensure efficient service delivery within the Haematology department. The role focuses on optimizing patient pathways and managing key performance indicators, contributing to high-quality patient care and service improvements. Candidates should possess strong leadership and project management skills, with experience in healthcare environments. This position offers an opportunity to make a significant impact in a reputable organization.

Benefits

Employee wellness programs

Training and development opportunities

Qualifications

• Experience in leading non-clinical teams in a healthcare setting.
• Proficiency in managing patient pathways and performance indicators.
• Ability to collaborate effectively with multidisciplinary teams.

Responsibilities

• Lead administrative teams to ensure high service standards.
• Oversee and improve patient pathway management.
• Support service-wide quality improvement projects.

Skills

Team leadership

Project management

Communication

Data management

Performance monitoring

Education

Relevant degree or equivalent experience

Job description

The successful candidate will work alongside 2x service managers to lead and manage the administrative teams supporting patient care within the Haematology department. This role ensures the efficient day-to-day running of services, focusing on delivering high-quality administration for patients, carers, and referrers.

The post-holder will drive continuous improvement by managing outpatient pathways, supporting performance targets, and leading key projects related to quality, efficiency, and service development. The role also involves staff management and fostering strong communication across multidisciplinary teams to achieve patient-centered outcomes.
• Lead and manage non-clinical administrative teams, ensuring high standards of service delivery and staff development.
• Oversee patient pathway management, validating access data, and driving improvements in data quality and capacity planning.
• Monitor, report, and achieve key performance indicators related to patient care, governance, activity, and workforce targets.
• Support and lead service-wide projects focused on quality improvement, efficiency, productivity, and compliance with national health initiatives.
• Collaborate with clinical leads and senior nursing staff to redesign pathways and optimise resource utilisation.
• Ensure effective communication within teams and across departments, handling complaints, audit processes, and patient engagement activities.
• Deputise for the Assistant General Manager as required and represent the Division at internal and external meetings.




University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second year running!: University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Thursday 24 Jul 2025