Service Manager - Changi Airport

Tcr International; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading player in aviation Ground Support Equipment seeks a Service Manager to enhance operational efficiency and team effectiveness at their Glasgow location. This role requires a strategic mindset and proven experience in service management, along with a strong educational background. Candidates will utilize ERP tools while ensuring exceptional service levels, training teams, and driving improvement initiatives for overall service operations.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative and innovative work environment

Access to cutting-edge technology

Qualifications

• Proven experience in service management is preferred.
• Ground Support Equipment experience is highly desired.
• Ability to make data-driven strategic decisions.

Responsibilities

• Oversee the end-to-end service management process for efficiency and quality.
• Manage a team, providing guidance and support.
• Utilize ERP software for scheduling and optimizing resource allocation.

Skills

Leadership

Interpersonal Skills

Analytical Mindset

Communication Skills

Organizational Abilities

Education

Bachelor's degree in Business Administration, Engineering, or related field

Tools

ERP Software

Job description

Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.

Your responsibilities and deliverables:

Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

Your profile:

Bachelor's degree in Business Administration, Engineering, or related field.

Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

Excellent organizational abilities and attention to detail.

Analytical mindset with the ability to use data-driven insights to make strategic decisions.

Effective communication skills, both written and verbal.

Competitive salary and benefits package.

Opportunities for professional development and career growth.

Collaborative and innovative work environment.

Access to cutting-edge technology and tools to enhance productivity.

Make a meaningful impact on our service operations and customer satisfaction levels.

TCR is worldwide leader of rental
and maintenance of aviation Ground
Support Equipment (GSE).

Lakes Business Park
Suite 4, Level 3, 2B Lord Street
Botany NSW 2019
PO BOX 897
Mascot NSW 1460
Tel: [phone]
[e-mail]