Service Manager | Ceiriosen Bren

M&D Care; Wales; On-site; GBP 30,000 - 45,000; Full time

Job summary

M&D Care is seeking a passionate Service Manager to lead its residential team in Llandysul. The ideal candidate will bring experience in managing care services for individuals with mental health and learning disabilities, ensuring compliance with standards while promoting individual rights and personal goals.

Benefits

Refer a Friend bonus

Free DBS check

Cost of registration fee paid

Employee Health & Wellbeing Scheme

33 days holiday including bank holidays

Yearly performance-related bonus

Qualifications

• Proven experience managing teams in a residential environment.
• Experience working with individuals with learning disability and mental health needs.
• Computer literate with strong customer service skills.

Responsibilities

• Manage day-to-day operations and ensure high standards of care.
• Build strong relationships with staff, clients, and families.
• Complete assessments, manage staff, and report to regulating bodies.

Skills

Leadership

Relationship Building

Customer Service

Communication

Education

QCF Level 5 in Health & Social Care or equivalent

QCF Level 4 in Management or equivalent

Job description

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Service Manager | Ceiriosen Bren, Llandysul

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Client:

M&D Care

Location:

Llandysul, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

10a0422eaf5c

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We are looking for a Manager to join our Residential team. This role is ideally suited to someone who is aiming to enhance their career in leadership and who has demonstrable experience in supervising others within a Residential care environment. We are looking for an individual who has experience working within a similar environment and working with those with a Mental Health, Learning Disability and associated needs.

As a Manager, you will be based at one of our services with the responsibility for management of day-to-day operations. You will be confident in facilitating the provision of the very best standards of care for the people we support, ensuring safe services continue to remain compliant with relevant legislation.

Role and Responsibilities:

• To work closely with our Area Operations Manager and build a strong relationships with our employees, care teams, the people with support and their families.
• To promote the rights of each person we support and keep their wishes at the centre of their care and support.
• To ensure that all staff within your service have the correct skills and experience and are matched to deliver excellent care for the people we support.
• To maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service.
• To fulfil the registration requirements and performance standards required by the CIW.
• To complete assessments for the people we support, support plans and risk assessments.
• To deliver a high standard of support services for the people we support.
• To ensure high standards and best practices are maintained at all times.
• To familiarise all employees with company policies and procedures and ensuring these are being followed correctly.
• To support, develop and managing support staff within your service area.
• To ensure all records are maintained, monitored and evaluated to ensure effectiveness.
• To provide leadership and consultation with your team including supervisions and appraisals.
• To work with our recruitment team to recruit, select and hire potential staff in accordance to relevant job descriptions.
• To complete, maintaining and submitting reports and records to regulating bodies as required.
• To manage the rota coordination team to supply timely rotas for staff.
• To hold regular staff and management meeting.
• To work within the on call system taking responsibility for the communication and support to the services.

What we’re looking for in a Manager:

• You will need to be experienced, driven and passionate individual with experience working with individuals who have a learning disability and mental health needs.
• You will ideally have achieved your QCF Level 5 in Health & Social Care or QCF Level 4 in Management or equivalent or be willing to work towards.
• You will have previous experience working within a management role, at demonstrable experience of management within a domiciliary or residential service.
• You are required to be computer literate, have strong relationship building skills and customer service skills.
• We are looking for a confident and reliable individual who strives for success.
• You will have experience of the care sector, the regulatory framework, service delivery with excellent working knowledge of the essential standards and statutory inspections in social care.
• You will be a passionate individual, who ideally has experience of working with individuals who have a learning disability and mental health needs.
• You are required to be computer literate, have strong relationship building skills and customer service skills.
• You will have the desire and passion to support individuals to achieve their aspirations and personal goals.
• You will need experience of developing strong relationships with the people we support, family members, health professionals, local authorities, including GPs and social workers.
• You will need to demonstrate a commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.
• You will need to be able to provide the Support Workers with the direction, leadership, guidance and support they need to ensure the people supported they are assigned to receive person centred care in line with their individual needs.
• You will need to demonstrate a high level of personal integrity towards providing an exceptional standard of service.
• Refer a Friend bonus (you can earn up to £500 per successful recommendation)
• Free DBS check
• Cost of compulsory Social Care Wales registration fee paid by M&D Care
• Employee Health & Wellbeing Scheme (for staff with >6m service)
• 33 days holiday including bank holidays each year
• Salary includes yearly performance related bonus

About M&D Care

M&D Care are an established family led business, which is run by a passionate team of professionals who deliver specialist, complex and bespoke care services throughout South West Wales for people with Learning Disability, Physical Disability and Mental Health needs. We believe that everyone should be given the opportunity to succeed and to achieve their goals and aspirations in life however big or small these may be.

Our People

Our employees are a diverse, inclusive and a talented team of individuals, striving to make a difference through their everyday work. Working for M&D Care means you’ll get the opportunity to work with amazing people and help to enhance and fulfil the lives of the people we support. We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect.