Service Manager (Catering Equipment)

3 Sixty Resourcing; London; On-site; GBP 65,000; Full time

Job summary

A leading catering equipment provider in London is seeking a Service Manager to oversee operations and lead a team in delivering high-quality service. With a competitive salary up to £65,000, the ideal candidate will have proven experience in service management and excellent leadership skills. Join a supportive team culture that values ongoing development and client satisfaction.

Benefits

Company pension scheme (10% combined contribution)

22 days holiday + 8 bank holidays

Company car - Tesla

Ongoing career development

Supportive team culture

Qualifications

• Proven experience as a Service Manager or similar role.
• Client-facing experience with contract negotiation skills.
• Strong team leadership and scheduling abilities.

Responsibilities

• Oversee service department operations and manage field service engineers.
• Act as a primary contact for key clients and support contract negotiations.
• Monitor service KPIs and implement solutions to enhance efficiency.

Skills

Team Leadership

Communication

Client Engagement

Organizational Skills

Tools

Service Management Systems

Job description

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Service Manager (Catering Equipment), London

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Client:

3 Sixty Resourcing

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

14b9131cf951

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Service Manager (Catering Equipment)
Full Time, Permanent
North London
Up to £65,000 P.A (DOE) + Excellent Benefits + Company Car

In a nutshell…

We are seeking a hands-on Service Manager to lead and develop the service division of a leading catering equipment company. This is a pivotal role, overseeing a team of field service engineers and ensuring timely, high-quality servicing, repairs, and installations for clients across the UK.

The ideal candidate will have experience in service management, preferably within the commercial kitchen or catering equipment industry. You'll have a strong understanding of field operations, excellent communication skills, and a proactive approach to client engagement, team leadership, and customer service.

What's involved for the Service Manager…

• Oversee day-to-day operations of the service department
• Lead, support, and coordinate a team of field service engineers and service controllers
• Manage scheduling and resource allocation for service, maintenance, and installation jobs
• Act as a primary contact for key clients, ensuring exceptional service delivery
• Conduct client meetings to discuss service performance, future requirements, and build long-term relationships
• Negotiate and manage service contracts, SLAs, and warranty terms with both new and existing clients
• Work closely with parts and inventory teams to ensure job readiness
• Monitor service KPIs, job completion rates, and engineer performance
• Identify trends in equipment issues and initiate proactive solutions
• Support continuous improvement in service delivery, efficiency, and customer satisfaction

What you'll need…

• Proven experience as a Service Manager or in a senior service coordination role
• Industry experience in catering equipment, commercial kitchen, or similar technical field
• Strong team leadership and people management skills
• Client-facing experience with a proven ability to build rapport, conduct meetings, and negotiate contracts
• Excellent organisational and scheduling abilities
• Ability to work under pressure and manage multiple priorities
• Strong computer literacy and experience with service management systems
• Clear, confident communication skills with clients, engineers, and stakeholders

Benefits for the Service Manager…

• Monday to Friday
• Company pension scheme (10% combined contribution)
• 22 days holiday + 8 bank holidays (increasing with length of service)
• Company car - Tesla
• Ongoing career development and professional training
• Supportive and collaborative team culture

Ready to take your service career to the next level? Apply now to join a market-leading catering equipment provider.

Applicants must have the right to work in the UK. Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is a recruitment partner specialising in Engineering, Technical, and Operational roles across the UK.