Service Manager / Breakdown, Recovery and Maintenance Supervisor

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Motor Vehicle Service Manager to oversee breakdown and recovery operations at Heathrow Airport. This full-time, permanent role emphasizes excellent customer service and safety standards while managing a team of technicians. Ideal candidates will possess strong leadership skills, a background in recovery operations, and relevant licenses. Join a dynamic environment where your expertise will ensure efficient and safe operations, making a significant impact in a fast-paced setting. If you are ready to take on this exciting challenge, we want to hear from you!

Qualifications

• Proven leadership experience in breakdown and recovery operations.
• Strong communication and presentation skills essential for customer service.

Responsibilities

• Manage Heathrow Ramp & Recovery operations ensuring safety and quality.
• Conduct PPE audits and quality assurance checks to uphold standards.

Skills

Customer service skills

People management

Financial skills

Communication skills

Health and safety knowledge

Operational expertise in motor mechanics

Education

CPC license

HGV license

PSV license

Tools

ELC

SAP

Job description

Service Manager / Breakdown, Recovery and Maintenance Supervisor, Longford

Client:

AWD online

Location:

Longford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9feffa2ab3e8

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for a Motor Vehicle Service Manager / Repair and Maintenance Supervisor with a background in breakdown and recovery operations, strong communication skills, and proven leadership experience with good people management skills.

As the Motor Vehicle Service Manager / Repair and Maintenance Supervisor, you will be responsible for managing Heathrow Ramp & Recovery operations, delivering excellent customer service while maintaining high safety and quality standards.

You will proactively drive productivity and efficient use of resources to ensure a safe, punctual, and cost-effective operation.

DUTIES

• Ensure all breakdowns, recoveries, and preventative works are conducted safely and efficiently.
• Be accountable for the safety and wellbeing of all staff airside and landside.
• Investigate safety incidents and implement measures to prevent recurrence.
• Participate in safety governance meetings and follow up on safety actions.
• Conduct PPE audits and quality assurance checks to uphold safety standards.
• Manage pro-time and ensure accurate clocking in/out.
• Conduct personal development reviews and identify training needs.
• Assign jobs to technicians, ensuring response times meet contractual targets.
• Manage parts requests, costs, and fitting.
• Deliver toolbox talks to keep team informed and engaged.

CANDIDATE REQUIREMENTS

• Customer-focused with strong service delivery skills.
• Management or supervisory experience with proven people management skills.
• Background in breakdown and recovery operations.
• Proficient in literacy, analysis, and numeracy.
• Good financial and negotiation skills.
• Strong communication and presentation skills.
• Knowledge of workshop procedures and systems, including ELC & SAP.
• Experience working in a customer-focused, pressurized environment.
• Driving license and eligibility for an airside pass and driving permit.
• Knowledge of health and safety regulations (IOSH/NEBOSH).
• Operational expertise in motor mechanics, LGV, and heavy vehicles.
• Relevant licenses: CPC, HGV & PSV.

The company can only accept applications from candidates legally permitted to work in the UK.

By submitting your application, you consent to sharing your details with our client for recruitment purposes.

JOB REF: AWDO-P11924

Full-Time, Permanent position at Heathrow Airport, London. AWD online offers multi-job board advertising and CV sourcing services, operating as an employment agency.