Service Manager - Adult Transfers of Care and Continuing Healthcare

NHS Jobs; Otley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare organization in the UK is seeking a dynamic Service Manager to oversee adult transfers of care and Continuing Healthcare services. The ideal candidate will manage hospital discharge pathways, support team managers, and collaborate with health partners to enhance care outcomes. Strong leadership skills, a background in adult social care, and experience in healthcare management are essential. Join us to make a positive impact in our community.

Benefits

Comprehensive wellbeing package

Flexible bank holidays

Paid volunteering hours

Access to development opportunities

Qualifications

• Proven experience in hospital discharge or integrated health and social care.
• Strong operational management skills.
• Ability to drive performance improvement and compliance.

Responsibilities

• Lead and manage high-quality discharge and CHC services.
• Support and develop Team Managers and staff.
• Collaborate with NHS partners for seamless care transitions.

Skills

Leadership

Communication

Negotiation

Data management

Resilience

Education

Qualified Social Worker registered with Social Work England

Job description

Service Manager - Adult Transfers of Care and Continuing Healthcare

Are you a dynamic and experienced leader ready to make a real impact in adult social care? We are seeking a Service Manager to lead our Transfer of Care Team and Continuing Healthcare (CHC) services. This is a pivotal role focused on ensuring safe, timely, and person-centred hospital discharges and effective CHC coordination across our system.

You will be responsible for the operational management of hospital discharge pathways, supporting five Team Managers, and working closely with the Head of Service to meet performance targets and improve outcomes for residents. You will also oversee the interface with Continuing Healthcare, ensuring robust processes and collaborative working with health partners.

This is a fast-paced, high-pressure environment that requires a confident, resilient leader with a strong grasp of adult social care legislation, discharge planning, and integrated working. If you would like to discuss any aspect of the role or employee benefits, please call Grace Clark on 07770934679.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation, and our communities.

We are looking for exceptional Social Workers to join us on our journey. We have a range of Teams and locations available, so apply or get in touch with us today by calling Beth on 01223 699263. Alternatively, you can email us at [e-mail] or visit our website for more information.

Our benefits

• We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension, and mileage.
• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships, and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year to make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity, and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in-store and online discounts, as well as our Car Lease and Cycle to Work schemes.

What will you be doing?

• Lead and manage the delivery of high-quality, efficient discharge and CHC services.
• Support and develop Team Managers and frontline staff across multiple sites.
• Drive performance improvement and ensure compliance with statutory duties.
• Collaborate with NHS and third-sector partners to ensure seamless care transitions.
• Manage risk, safeguarding, and service quality with a focus on continuous improvement.
• Contribute to strategic planning and service transformation initiatives.

About you

• A qualified Social Worker registered with Social Work England (or equivalent health qualification).
• Proven experience in hospital discharge, Continuing Healthcare, or integrated health and social care.
• Strong leadership and operational management skills, with the ability to motivate and influence others.
• Excellent communication, negotiation, and partnership-building abilities.
• Comfortable working with data, managing budgets, and leading change in a complex system.
• Resilient, proactive, and committed to delivering person-centred care.

For a full list of the requirements of the role, please check out the Job Description & Person Specification.

About us

Cambridgeshire is a great place to work and live, with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon, and St Ives, as well as more rural landscapes. Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation, and our communities.

If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse. If you think you could be a good candidate, please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity, and Inclusion Strategy, along with our employee network 'IDEAL' and peer support groups, help us foster an inclusive, supportive, and safe working environment where people feel valued, respected, and empowered.

We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor trends, so we can take meaningful action.

We are proud to be a Disability Confident Employer. We support providing reasonable adjustments throughout our recruitment process and when you join us. Please contact the Hiring Manager to discuss any adjustment needs.

Visit our jobs and careers section to learn more about our learning and development opportunities, apprenticeships, wellbeing package, staff benefits, and our commitment to equality, diversity, and inclusion: https://www.cambridgeshire.gov.uk/council/jobs-and-careers