Service Manager

phs Group; West Midlands Combined Authority; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading waste disposal service provider is seeking a Service Manager for their West Bromwich Operation Centre. In this role, you will manage a team of service drivers, ensuring high-quality service and compliance with health and safety standards. Candidates should have at least 2 years of management experience in operations/logistics and excellent leadership skills. The position offers extensive benefits including career development and wellness support.

Benefits

Ongoing career development

Pension scheme

23 days holiday plus bank holidays

24-hour wellbeing helpline

Discounts with retailers

Phs Perks savings

Qualifications

• At least 2 years of management experience within the operations/logistics sector.
• An energetic and inspirational manager with proven ability to lead teams.
• Excellent communication and IT skills.

Responsibilities

• Support the Centre Manager in managing productivity.
• Resource planning and development of service team members.
• Ensure compliance with health and safety policies.
• Check and maintain vehicles and equipment.

Skills

Management experience

Leadership skills

Health & Safety understanding

Customer-focused

Communication skills

IT skills

Job description

Service Manager

We have a great opportunity for a Service Manager to join our Operations Team at our West Bromwich Operation Centre. You’ll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers' premises in the Midlands and beyond.

Responsibilities:

1. Supporting the Centre Manager in managing productivity levels of the depot to ensure high-quality service standards.
2. Resource planning and supporting the development of all members of our service team.
3. Ensuring all processes and procedures are followed and comply with all relevant legislation and health and safety policies, both at the centre and for all company vehicles.
4. Ensuring vehicles and equipment are checked and maintained to keep colleagues and customers safe.

Candidate Requirements:

• At least 2 years of management experience within the operations/logistics sector.
• An energetic and inspirational manager with proven ability to lead teams to meet customer expectations.
• Hold a valid, full driving licence for at least 12 months (max 6 points) in accordance with the company transport policy.
• Understanding of Health & Safety in the workplace, preferably IOSH trained.
• Customer-focused with resource and time management skills.
• Previous transport experience is essential.
• Excellent communication skills and IT skills.

Benefits:

• Ongoing career development.
• Full PPE and inoculations where necessary.
• Pension scheme.
• 23 days holiday plus bank holidays, with holiday buy/sell scheme after 6 months.
• Full company induction and training.
• 24-hour wellbeing helpline.
• Discounts with retailers including O2.
• Phs Perks with potential savings of £1,000 a year.
• Discount on household consumables through the Phs Shop.

Additional Information:

A criminal record will not necessarily bar candidates from employment. Due to the nature of this role, the successful candidate will need to meet the requirements of an enhanced DBS check.

phs Group was founded in 1963 and is the leading provider of Hygiene Services in the UK, Spain, and Ireland, with over 120,000 customers across 300,000 locations. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit, and Compliance.

We pride ourselves on our diverse and inclusive workforce, committed to providing an environment where all staff can bring their true selves to work without fear of discrimination.