Service Manager

Sytner Group; West Midlands Combined Authority; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive dealership in West Midlands is seeking an experienced Service Manager to lead their team. You'll ensure high levels of customer service and operational efficiency across the Aftersales operation. Candidates should have prior management experience in an Aftersales department, strong technical knowledge, and exceptional leadership skills. This full-time role includes opportunities for career development and various employee benefits.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience in an Aftersales department as a minimum requirement.
• Previous role in the motor industry is essential.
• Strives for operational excellence.

Responsibilities

• Lead a team of service advisors, technicians and support staff.
• Deliver full Aftersales service while maximizing profitability.
• Ensure high standards of customer service and operational efficiency.

Skills

Management/Supervisory Experience

Strong Technical Knowledge

Leadership Skills

Ability to Work in High-Pressure Environment

Job description

About the Role

An excellent opportunity has arisen for an experienced Service Manager to join Sytner Worcester. As Sytner Service Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Responsibilities

• Lead a team of service advisors, technicians and support staff in the service department.
• Deliver a full Aftersales service to customers while maximising profitability and sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
• Ensure high standards of customer service and drive operational efficiency across the Aftersales operation.

About You

When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Benefits

• Enhanced Holiday Entitlement
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

If you have any questions, please get in touch with us.