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Service Manager

Listers

United Kingdom

On-site

GBP 50,000 - 70,000

Full time

22 days ago

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Job summary

A leading motor retailer in the UK seeks a Service Manager for their Lincoln dealership. This role emphasizes excellent customer service and requires leadership in managing the service department to achieve maximum efficiency and performance. Ideal candidates will have prior experience in the automotive sector, along with a strong drive to succeed.

Benefits

25 days holiday plus bank holidays
Company pension
Wellness programme
Sick pay
Group life insurance
Staff discount on car servicing
Long service and loyalty incentives
In-house, manufacturer, and professional qualifications
Free parking / on-site parking
Company events

Qualifications

  • Experience as Senior Service Advisor, Assistant Service Manager, or similar.
  • Confidence and resilience in customer interactions.
  • Ability to drive team performance.

Responsibilities

  • Ensure efficient operation of the Service department.
  • Maximise performance through labour sales and workshop efficiency.
  • Lead on customer satisfaction and staff management.

Skills

Leadership
Customer Care
Sales Performance
Team Management

Job description

Job Introduction

We are currently recruiting for a high-achieving Service Manager for our Mercedes Benz Dealership based in Lincoln. The hours of work are Monday - Friday, 8am - 6pm, with Saturday work on a rota basis.

Benefits include an OTE of £60,000 and the use of a company car.

Our dealership aims to always exceed customer expectations. Customer care is of paramount importance in this role, as you will be leading from the front to ensure our customers receive the best possible service experience.

Role and Responsibilities

  1. Ensure the efficient and profitable operation of the Service department.
  2. Maximise departmental performance in line with market potential through the sale of labour, parts, and accessories.
  3. Ensure adherence to all manufacturer policies and procedures.
  4. Plan, forecast, and deliver sales targets.
  5. Manage and develop the team.
  6. Grow workshop utilisation and efficiency.
  7. Exceed customer satisfaction.
  8. Manage the smooth running and day-to-day activity of the Service Department.

About you

This role is ideally suited for someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager, and is seeking better career and reward opportunities with Listers.

We are looking for someone with confidence, resilience, drive, energy, and talent. A well-presented individual with a desire, character, and attitude to succeed. The ability to quickly establish rapport with customers is essential.

Motor trade, automotive, or car dealership experience is preferred but not essential, as full training will be provided.

What we offer

  • 25 days holiday plus bank holidays
  • Company pension
  • Wellness programme
  • Sick pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers benefits – discounts on retailers, restaurants, cinemas, and holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer, and professional qualifications
  • Free parking / on-site parking
  • Company events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire.

We support our employees in all areas of the business, whatever your aspirations might be. If you are looking for a career in the motor trade, automotive, or car dealership sector, please apply today. You can also join our Talent Bank for similar motor trade jobs.

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