Service Manager

Bimplus; United Kingdom; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Bimplus is recruiting for a full-time, permanent role based mainly in the office with some field-based work and occasional home working. You will provide professional guidance on material use, manage complaints, and ensure work stays within budget while maintaining strong health and safety practices.

The ideal candidate will have a trade NVQ level 3 or equivalent, up-to-date building maintenance knowledge, a valid driving licence, and proven experience delivering a customer-focused repair

Qualifications

• Trade NVQ level 3 or equivalent experience in a trade.
• Up-to-date knowledge of building maintenance, decent homes standards and safety legislation.
• Valid driver’s licence; company vehicle provided.
• Experience delivering an excellent customer-focused repair service.

Responsibilities

• Operative management: advise colleagues on appropriate material uses per standards and guidelines.
• Complaint resolution: ensure investigations and responses to complaints are timely and systems are updated.
• Commercial awareness: work with contractors to stay within budget and apply necessary financial controls.
• Health & safety: monitor safe working practices to meet statutory requirements.

Skills

People management

Customer service

Field-based work

Education

NVQ level 3 or equivalent

Job description

This is a full‑time, permanent opportunity. You will predominantly be in office with some field‑based work and the flexibility for occasional working from home.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills, enjoy working with customers and taking pride in going the extra mile.

Responsibilities

• Operative management: You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
• Complaint resolution: You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
• Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
• Health & safety: You will ensure that the company’s obligations relating to Health and Safety, and other statutory regulations are adhered to through monitoring of safe working practices.

Requirements

• You will have a trade NVQ level 3 or equivalent experience in a trade.
• You will have up to date knowledge of building maintenance, decent homes standards and safety legislation.
• You will hold a valid driver’s licence as a company vehicle will be provided.
• Experience of successfully delivering an excellent customer focused repair service