Service Manager

Ashberry Recruitment; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support organization in the United Kingdom is seeking a committed Service Manager to lead a domestic abuse support service for men fleeing or surviving abuse. Your responsibilities include managing operations, leading a multi-disciplinary team, and ensuring high-quality support services. The ideal candidate has management experience in housing or support services and is skilled in working with vulnerable individuals. Benefits include 20 days annual leave and ongoing training and development.

Benefits

20 days annual leave + 8 public holidays

Ongoing training and development

Opportunities to shape a vital community service

Qualifications

• Enhanced DBS required.
• Proven management experience in housing or support services.
• Knowledge of safeguarding, risk assessment, and health & safety legislation.

Responsibilities

• Manage day-to-day operations ensuring safe support services.
• Lead and develop a multi-disciplinary staff team.
• Oversee referrals, risk assessments, and support planning.

Skills

Management experience

Leadership skills

Communication skills

Problem-solving skills

Experience with vulnerable individuals

Job description

We are seeking a committed and experienced Service Manager to lead a specialist domestic abuse support service for men fleeing or surviving abuse. The role oversees supported accommodation, floating support, a confidential helpline, and peer support initiatives.

Key Responsibilities:

• Manage day-to-day operations, ensuring the delivery of safe, trauma-informed support services.

• Lead, supervise, and develop a multi-disciplinary staff team.

• Deliver high-quality housing-related support and intensive housing management.

• Oversee referrals, risk assessments, and personalised support planning.

• Ensure effective collaboration with partner agencies to provide tailored support.

• Maintain service quality in line with regulatory standards and performance frameworks.

• Support service user involvement and inclusion, including LGBTQ+ engagement.

• Monitor budgets, voids, and arrears, and ensure properties are safe, furnished, and maintained.

Essential Skills & Experience:

• Enhanced DBS.

• Proven management experience in housing or support services.

• Strong leadership, communication, and problem-solving skills.

• Experience supporting vulnerable individuals, ideally survivors of domestic abuse.

• Knowledge of safeguarding, risk assessment, and health & safety legislation.

• Ability to manage performance, budgets, and contractual compliance.

• Flexible, responsive, and resilient under pressure.

Benefits include:

• 20 days annual leave + 8 public holidays (increasing after probation)

• Ongoing training and development

• Opportunities to shape and grow a vital community service