Service Manager

BRC; Torquay; On-site; GBP 35,000; Full time

Job summary

A forward-thinking charity organization in Torquay is seeking a Service Manager to oversee supported housing for young individuals. In this permanent role, you will manage a dedicated team, ensuring high-quality service delivery. Candidates should have relevant management experience and the ability to foster a positive work environment. A competitive salary of £35,000 plus car allowance is offered, along with opportunities for professional growth.

Benefits

Collaborative work environment

Professional development opportunities

Qualifications

• Proven experience in a service management role delivering high-quality customer experiences.
• Excellent communication and interpersonal skills.
• Strong understanding of safeguarding policies.

Responsibilities

• Oversee 8 staff members and support 8 service users.
• Lead a dedicated team to drive exceptional customer service.
• Manage risks and maintain safeguarding practices.

Skills

Service management experience

Risk identification and management

Excellent communication skills

Team leadership

Education

Bachelor's degree or equivalent in relevant field

Certification in service management

Job description

Job Title: Service Manager

Role Type: Permanent

Salary: GBP35,000 + GBP4,800 car allowance

Location: Plymouth & Paignton

Hours: 37.5 Mon-Fri (Two Tiered on-call 1 in 3)

Embark on an exciting journey as a Service Manager within an established supported housing charity, a dynamic and forward-thinking organization. In this permanent role, you'll have the opportunity to make a meaningful impact in the lives of 16-18 year olds across two provisions, earning a competitive salary of GBP35,000 per annum. Join the team and be a part of a company that gives young people the best possible start in their journey to independence.

Provide managerial support across properties in Plymouth & Paignton, overseeing 8 staff members who support 8 service users.

Why You'll Love This Role:

• Opportunity to lead a dedicated team and drive exceptional customer service
• Chance to contribute to the growth and success of a thriving company
• Collaborative and supportive work environment that fosters professional development

Preferred Requirements:

• Proven experience in a service management role, with a track record of delivering high-quality customer experiences
• Experience in risk identification and management
• Excellent communication and interpersonal skills to liaise with internal and external stakeholders
• Strong understanding of safeguarding policies and procedures
• Ability to lead and motivate a team, fostering a positive and productive work environment

Preferred Qualifications:

• Bachelor's degree or equivalent in a relevant field, such as business, management, or customer service
• Certification in service management or related discipline is highly desirable
• Previous experience in the service industry or a customer-facing role is advantageous

Essential:

• Driver's license (Business insurance preferred)

For more info, please call (phone number removed). To apply, send your CV to Olly or Phoebe via (url removed).