Service Manager

CrossReach Trading Ltd.; Stonehaven; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discounts

Contributory pension

Death in service

Health cash plan

Care concierge

Professional membership fees

Job summary

CrossReach Trading Ltd. is seeking an experienced Service Manager to lead The Bungalow and ensure high-quality support for people with individual needs across Scotland.

You will oversee day-to-day service operations, develop your team, manage budgets, and build strong relationships with families, professionals and external agencies while upholding CrossReach's values and Christian ethos. This role requires SVQ Level 4 in Social Care, a management qualification (or working towards one), PVG

Qualifications

• Must have SVQ Level 4 in Social Care or equivalent.
• Management qualification or working towards one in line with SSSC requirements.
• Registered with the SSSC or eligible for registration; PVG scheme relevant checks required.

Responsibilities

• Lead, motivate and develop your team and create a supportive working environment.
• Oversee day-to-day management of the service, ensuring safe, effective and high-quality support.
• Work with individuals, families and professionals to reflect needs, choices and aspirations.
• Manage staffing, recruiting, supervising and professional development.
• Take responsibility for budgets, resources and operational planning.
• Maintain high standards of quality, safeguarding and regulatory compliance.
• Build relationships with external agencies and partners.
• Promote open communication and CrossReach's Christian ethos.

Skills

Leadership

Communication

IT skills

Education

SVQ Level 4 in Social Care

Management qualification (in progress)

Tools

MS Office

Job description

We’re looking for an experienced and motivated Service Manager to lead The Bungalow, ensuring the delivery of high-quality support for people with individual needs.

This is an opportunity to bring your leadership skills, knowledge and experience to a role where you can make a real impact. You’ll have responsibility for the day-to-day running of the service, supporting your team to develop and creating an environment where people feel valued, respected and empowered to achieve their goals.

What you will do

• Lead, motivate and develop your team, creating a positive and supportive working environment where everyone can thrive.
• Oversee the day-to-day management of the service, ensuring safe, effective and high-quality support.
• Work closely with individuals, families and professionals to ensure support reflects people’s needs, choices and aspirations.
• Manage staffing, recruitment, supervision and professional development, helping your team build confidence and skills.
• Take responsibility for budgets, resources and operational planning.
• Maintain high standards of quality, safeguarding and regulatory compliance, identifying opportunities for continuous improvement.
• Build strong relationships with external agencies and partners to support positive outcomes.
• Promote a culture of open communication, trust and wellbeing, reflecting CrossReach's values and Christian ethos.

About you

You'll be a confident and approachable leader with previous management experience in social care, ideally supporting people with learning disabilities, physical disabilities or complex needs. You'll have proven experience of leading, supervising and developing staff, alongside the ability to manage budgets, resources and service development. Strong communication, organisational and IT skills are essential, as is the ability to work effectively with families, colleagues and external professionals while maintaining high standards of quality and support.

To be considered for this role, you must hold an SVQ Level 4 in Social Care or equivalent, and have a management qualification or be working towards one in line with SSSC requirements. You must also be registered with the Scottish Social Services Council (SSSC), or meet the requirements for registration, and be a member of the PVG Scheme.

As this is a Christian leadership role, you must have a Christian faith and be able to uphold and actively promote CrossReach's Christian ethos. This is an occupational requirement under the Equality Act 2010.

The role may include on-call responsibilities and some evening, night or weekend working.

Why work with us?

At CrossReach, we believe that great services start with great people. You'll join an organisation where compassion, respect and commitment are at the heart of what we do.

You’ll have the opportunity to shape and develop your service, support the professional growth of your team and contribute to an organisation committed to making a positive difference across Scotland.

We value the experience and ideas you bring and will support you in continuing to develop as a leader.

Ready to take the next step?

If you're an experienced social care leader looking for an opportunity to make a difference, we'd love to hear from you.

Apply today and help us continue to deliver high-quality support at The Bungalow.

We also offer you a range of benefits that you would expect from an organisation that support others.

• Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card.
• We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit.
• Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments.
• We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.
• But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.

Workplace and Role Accessibility Supplements (attached below) - This guide outlines the physical, environmental, and location based aspects of the role to help you understand how the work is carried out and whether it’s right for you. It may also help you identify any adjustments or support that would enable you to do your best work. We welcome conversations about what you personally need to work within our services, and we’re committed to making reasonable adjustments to support you where possible.

If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on [e-mail]