Service Manager

JR United Kingdom; Stevenage; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

A high-growth SaaS scale-up in a regulated industry is seeking a Service Manager with extensive Salesforce experience. This role involves overseeing the service management for a Salesforce platform, leading deployments, and ensuring compliance with regulatory standards. This is an excellent opportunity for a hands-on professional with strong knowledge of service delivery in a dynamic environment, offering a remote-first work setup with occasional office visits.

Benefits

Remote first environment

Qualifications

• Strong, hands-on Salesforce experience, including deployments and configuration.
• Proven background in Service Management or a similar application/platform support role.
• Experience in a regulated environment (fintech, healthtech, legaltech, insurtech, etc.).

Responsibilities

• Take ownership of the live service for a Salesforce-native SaaS platform.
• Manage configuration and deployment of Salesforce changes.
• Lead incident, problem, and change management using ITIL-aligned processes.

Skills

Salesforce experience

Service Management

Stakeholder management

ITIL processes

Communication

Adaptability

Proactiveness

Education

Salesforce certifications (e.g. Administrator, App Builder)

Job description

I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

Virtual job fairs

Role & Responsibilities:

• Take ownership of the live service for a Salesforce-native SaaS platform
• Manage the configuration and deployment of Salesforce changes across environments
• Work closely with technical teams on customisations and integrations
• Lead incident, problem, and change management using ITIL-aligned processes
• Act as the main escalation point for technical issues and platform-related incidents
• Ensure the platform adheres to compliance and regulatory requirements
• Drive continual service improvements and support scalability as the business grows
• Strong, hands-on Salesforce experience, including deployments and configuration
• Proven background in Service Management or a similar application/platform support role
• Understanding of the Salesforce ecosystem, limitations, and best practices
• Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
• Familiarity with ITIL processes, especially change, release, and incident management
• Excellent communication and stakeholder management skills
• Proactive and adaptable—comfortable working in a scale-up setting
• Desirable: Salesforce certifications (e.g. Administrator, App Builder)

Package:

• Remote first environment - (once or twice per month in the London office)

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Created on 10/06/2025 by JR United Kingdom