Service Manager

Avenues Group; Shrewsbury; On-site; GBP 38,000; Full time

Job summary

A leading organization dedicated to individualized support is seeking a Service Manager in Shrewsbury. This full-time role involves leading a team to provide person-centred support to an adult with autism and learning disabilities. Candidates should possess strong leadership skills, a commitment to high-quality service provision, and a Level 3-5 Health & Social Care qualification. The position offers meaningful work, training opportunities, and a collaborative environment.

Benefits

Paid annual leave

Flexible working options

Enhanced DBS paid

Shopping discounts

Pension

Wellbeing support

Qualifications

• Desire to help and maintain high-quality service provision.
• Ability to lead by example and grow others through coaching.
• Experience in managing risk and safeguarding.

Responsibilities

• Lead a skilled team to deliver person-centred support.
• Manage operational elements including rotas and compliance.
• Build relationships with families and local services.

Skills

Leadership

Mentoring

Positive Behaviour Support (PBS)

Risk Management

Compliance

Education

Level 3-5 Health & Social Care qualification

Tools

Business vehicle

Job description

Are you ready for a new challenge where your leadership can change a life?

Service Manager

Full time

GBP37080

At Avenues, we believe in doing things differently. We support people to live the lives they choose, and we are now looking for a Service Manager to lead a small, dedicated team supporting a female adult with autism and learning disabilities in Shrewsbury.

This is your chance to step into a person-first, values-led role where every decision you make, every improvement you lead, and every smile you inspire has real meaning.

You will be working closely with her, who thrives on routine, consistency, and meaningful connections. You will also engage and work with her family, supported by a strong, committed team who are already in place and know her well.

This is not your average support role; it’s about building trust, understanding unique communication styles, and creating opportunities for someone to grow, explore their world, and feel truly understood.

What makes this role special?

• You will lead a skilled team passionate about making a difference.

• You will have the autonomy to shape the service around the person's needs and ambitions.

• You will work in a collaborative environment with family and professionals who are fully invested.

• You will be backed by an organization that puts people before profit, always.

What will you be doing?

• Lead and inspire your team to deliver person-centred, empowering support.

• Use Positive Behaviour Support (PBS) and Active Support to promote independence.

• Manage all operational elements: rotas, safeguarding, support planning, compliance, and more.

• Build strong, positive relationships with families, advocates, and local services.

• Champion a culture of dignity, respect, inclusion, and high expectations.

Who are we looking for?

You are not just a manager; you are a mentor, motivator, and advocate. We are looking for someone who:

• Has a genuine desire to help, develop, and maintain high-quality service provision for the people we support in this service, appropriate to their assessed needs.

• Leads by example and believes in growing others through coaching and support.

• Is confident in managing risk, safeguarding, and compliance.

• Holds (or is working toward) a Level 3-5 Health & Social Care qualification.

• Has a full UK driving license and access to a vehicle with business insurance.

• Most importantly, cares deeply and brings energy, warmth, and heart to everything they do.

Why join us?

• An opportunity to lead something meaningful, personal, and rewarding.

• High-quality training and ongoing development opportunities.

• Support from a strong, connected leadership team.

• Paid annual leave (pro-rata).

• Flexible working options and a healthy work-life balance.

• Great benefits: Enhanced DBS paid, shopping discounts, pension, wellbeing support, and more.

If you are looking for a career-defining role where you can lead with purpose, grow a team, and be the reason someone lives life more fully, we want to hear from you. We will be holding interviews on 12th and 13th August.

Even if you don’t tick every box, if your values align and your heart is in the right place, we will help you grow the rest.

As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the key criteria for this role will be given the opportunity to demonstrate their abilities at interview stage.