Service Manager

Sheffield City Council HQ; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

A local government council in Sheffield is seeking a Service Manager for their Safeguarding Hub. As a senior member, you will lead operations, manage social workers, and engage in high-quality service delivery to ensure the welfare of children and families. The ideal candidate has significant management experience and strong analytical skills. The role is full-time with flexible working options and excellent development opportunities.

Benefits

Excellent learning and development opportunities

Retention of continuous service benefits

Clear progression pathway

Reflective supervision

Supportive working environment

Generous holiday entitlement

Qualifications

• Significant management and leadership experience in statutory services.
• Experience working in a front-line team with knowledge of thresholds.
• Ability to implement and improve strategic aims of the 'Front Door'.

Responsibilities

• Lead operational effectiveness managing a team of Senior Fieldwork managers.
• Direct complex case decisions while providing reflective supervision.
• Promote and safeguard the welfare of children and young people.

Skills

Leadership

Communication

Analytical skills

Multi-agency partnership working

Education

Qualified and registered social worker

Job description

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Service Manager Sheffield Safeguarding hub

Our Multi-Agency Safeguarding Hub service brings together a range of statutory and non-statutory resources involved in supporting and safeguarding the welfare of children in the City of Sheffield. We work together to provide the highest level of knowledge and analysis, ensuring that activity and intervention is timely, proportionate and necessary.

In this role of Service Manager, you will work as a senior member of the Multi-Agency Safeguarding Hub with the primary function of leading operational effectiveness managing a team of Senior Fieldwork managers and social workers including the Emergency Duty Team who screen and respond to all new referrals into children's social care.

The Safeguarding Hub is the first point of contact for children, young people and families in need or in need of safeguarding within the City of Sheffield. You will also lead the team in delivering high quality and effective services to children, young people, and their families/carers. Additionally, you will promote and safeguard the welfare of children who live in the city complying with relevant legislation and regulation, maintaining the highest professional standards and ensure the consistent application of the threshold to step up from early help to children's social care.

Applications for this exciting role are welcomed from qualified and registered experienced social workers with significant management and leadership experience in statutory services who have strong communication, engagement and analytical skills to allow them to safeguard children & young people and engage effectively with a wide range of agencies. You will have a sound knowledge of relevant legislation and experience of working in a front-line team with a thorough understanding of thresholds and universal services with the ability to implement, maintain and improve strategic aims of the "Front Door". You will ensure that you apply consistently high standards to ensure better outcomes for children and their families, having a clear line of sight of performance and management grip of services, presenting data at the monthly Director performance clinics and other senior leadership meetings.

You will direct managers who are part of complex case decisions and offer critical reflective supervision providing professional support and guidance to your managers.

We are committed to ensuring that vulnerable children and young people are effectively supported to reach their full potential, delivered through our effective early help and prevention services, and strong partnerships that ensure safeguarding remains the highest priority for children and young people in Sheffield. To help deliver our vision, we need experienced, self-motivated, innovative and creative social work professionals. You will need experience and skills in multi-agency partnership working across Children's Services and be able to promote co-operation, working together with other organisations and service users as the means of shaping, developing and delivering services

The successful candidate will have access to:

• Excellent learning and development opportunities.
• Retention of continuous service benefits, for those moving from a local government post.
• A clear progression pathway.
• Tools and models to support practice, including Signs of Safety
• Reflective supervision
• Working in a fun and supportive environment
• Excellent continuing professional development opportunities

We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.

We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.