Service Manager

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A children's healthcare provider in Sheffield seeks a dynamic Service Manager to lead Community CAMHS clinical teams. This full-time role requires a Master's degree and experience in healthcare management, emphasizing compassionate care. Responsibilities include performance oversight, service delivery planning, and fostering partnerships. The organization promotes diversity and provides excellent benefits, including generous leave and wellness programs.

Benefits

Generous annual leave

Health and wellbeing programs

Exclusive discounts

Qualifications

• Master's level degree or equivalent relevant management experience required.
• Evidence of ongoing professional development is needed.
• Experience in budgetary and resource management is essential.

Responsibilities

• Lead operational management and performance of Community CAMHS clinical teams.
• Oversee service delivery and planning within CAMHS.
• Drive service improvement and benchmarking against best practices.

Skills

Leadership skills

Interpersonal skills

Communication skills

Proactive and self-motivated

Organizational skills

Education

Master's degree or equivalent management experience

Job description

Go back Sheffield Children’s NHS Foundation Trust

Service Manager

The closing date is 29 September 2025

Permanent | Full Time | Interview 22nd October

We're looking for a dynamic and motivated person to join the Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's. You will be responsible for service delivery, planning, and performance management of Community Child and Adolescent Mental Health Services (CAMHS) clinical services within CWAMH, ensuring compassionate, high-quality care for children and young people.

Within CWAMH, we provide services that support and nurture the physical, emotional, and mental health of children and young people across Sheffield. We focus on delivering accessible, community-based mental health care close to patients\' homes, collaborating with clinical teams and partner organisations to meet healthcare standards.

What We're Looking For: You will be a positive, committed leader who is enthusiastic about service improvement, managing complex operational demands, and building relationships across the Trust and wider health and care system.

Master\'s degree or equivalent relevant management experience.

Strong knowledge of NHS policy and change management within a complex healthcare setting

Experience in budgetary and resource management

Main duties of the job

Reporting into the Deputy Associate Director of Operations, your responsibilities will include:

• Lead operational management and performance of Community CAMHS clinical teams.
• Oversee service delivery, planning, workforce, and pathway management within CAMHS.
• Develop business cases, support contracting, and ensure governance within the CAMHS service.
• Work with clinical teams to improve patient care and pathways.
• Drive service improvement and benchmarking against best practice.
• Foster partnerships within the CAMHS system, including health, social care, and community partners.
• Support and develop CAMHS staff, promoting compassionate leadership and performance.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We\'re proud that 73% of colleagues would recommend Sheffield Children\'s as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we\'re excited to keep building our leadership in children\'s health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications and Training

• Masters level degree or equivalent level of relevant management experience
• Evidence of ongoing professional development

Experience

Personal attributes

• Proven leadership skills
• Excellent and robust interpersonal and communication skills
• Proactive and self motivated, with the ability to motivate others
• Ability to work independently and demonstrate a high degree of autonomy
• Ability to prioritise own workload appropriately
• Able to work as part of the multi-professional team
• Flexible to meet service needs
• Ability to work in a challenging and busy environment whilst meeting set deadlines
• Well organised and able to manage time effectively
• Assertive and confident
• Approachable and enthusiastic
• Ability to mediate successfully / resolve conflict situations

Knowledge and Skills

• Knowledge of NHS direction and policy initiatives
• Proven change management skills in a complex health care setting
• Experience in budgetary and resource management
• Knowledge, understanding and experience in Risk Management and Governance issues
• Experience in managing complex organisational change projects
• Experience in capacity and service planning within an acute health care setting
• Familiarity with ICT based management & clinical information systems
• Experience of writing Service Level Agreements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust