Service Manager

System Recruitment Limited; Saffron Walden; On-site; GBP 38,000 - 60,000; Full time

Job summary

System Recruitment Limited is seeking a Service Manager/Senior Service Engineer to lead a service department near Cambridge, with responsibilities spanning customer support, field engineering support and supplier liaison.

The role involves coordinating engineers, quoting for works and contracts, troubleshooting in the field and remotely, and building strong relationships with suppliers while ensuring efficient staffing and workloads.

Qualifications

• Experience in managing a service department or senior service role with customer and engineering support responsibilities.
• Experience with scheduling engineers and quoting for works and contracts.
• Ability to troubleshoot and support field engineers, remote and on-site.
• Willingness to relocate within commuting distance.

Responsibilities

• Identify customers’ needs and arrange site visits.
• Support field engineers with technical issues and spares.
• Liaise with equipment suppliers for support.
• Troubleshoot on-site and remotely.
• Field work as required.
• Organise engineer workloads and quote works.
• Quote customers for works and contracts and promote services.
• Manage engineers and maintain their efficiency, and resourcing as needed.
• Support the sales team with technical support and pricing for add-on services.
• Build and maintain relationships with key suppliers and service counterparts.

Skills

Customer support

Team management

Field service coordination

Job description

Location: Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds

Post Code: CB10 1ES

Start Date: ASAP

Ideally, you should have experience in managing a service department or have had a senior role within a service department with some level or responsibilities relating to customer support and engineering support within the Environmental Test Chambers, Climatic Chambers or the refrigeration sector.

• Customer support, identifying customers’ needs with the view to either assisting them to a fix or quoting them for a site visit.
• Supporting field engineers with technical issues, spares etc.
• Liaising with our equipment suppliers where support is required.
• Trouble shooting as and when required, both in the field and remotely.
• Field work as and when the demand requires.
• Together with the service administrator

• Organise engineer work loads
• Quote customers for works
• Quote customer for contracts and promote

• Manage engineers and maintain their efficiency.
• Resourcing additional staff as required or identified as needed.
• Support the sales team with technical support, and pricing for add on services as part of new equipment quotes.
• Build and maintain successful working relationships with key suppliers and your counter parts in their service departments.

The role will suit individuals currently working as Service Manager, Senior Service Engineer, Refrigeration Engineer, and be living within a commutable distance of Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds or be willing to relocate.