Service Manager

JR United Kingdom; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit organisation is seeking a Service Manager in Rochdale to manage a team supporting homeless clients. Responsibilities include reviewing support plans, monitoring incidents, and conducting workshops. Candidates need a UK Driving License and experience in supported housing. This role offers the chance to make a meaningful impact while working Monday to Friday.

Qualifications

• UK Driving License and access to own vehicle.
• Enhanced DBS.
• Experience managing supported housing or similar settings.

Responsibilities

• Manage a team of Housing Support Workers supporting homeless clients.
• Ensure support plans are updated for each resident.
• Develop and deliver tailored workshops for staff.
• Oversee onboarding and induction for new team members.

Skills

Team management

Support plan development

Incident management

Workshop delivery

Performance monitoring

Job description

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37 hrs pw Monday - Friday
Rochdale, Oldham, Halton

Hamilton Woods Associates are currently working on behalf of a not-for-profit organisation, who are recruiting for a Service Manager on a temporary - permanent basis.

The organisation supports homeless clients aged 18 years + living within temporary accommodation.

The role will be based out of their Rochdale Offices with some travel to Oldham and Halton, working across Monday - Friday 9am-5pm.

Responsibilities of the Service Manager:

• Managing a team of Housing Support Workers supporting those facing homelessness
• Reviewing and ensuring support plans and risk assessments are updated and person-centred for every resident in the North
• Supporting incident debriefs, behaviour monitoring, and escalation management, manually giving staff clear guides
• Developing and delivering tailored workshops for staff around support delivery, recording, and safeguarding
• Supporting the Housing Support Workers caseload where possible
• Identifying causes of delays and implementing a structured approach to improve void turnaround, but safely planning move ins
• Tracking referral sources and progressing new placements
• Supporting the rollout of clearer financial expectations, arrears plans, and budgeting tools for residents
• Reinforcing expectations around service charge and tenancy engagement
• Helping staff understand how to document this correctly in logs and plans and just log notes correctly overall
• Overseeing onboarding and induction for new team members across sites
• Chasing and monitoring training compliance, shadowing needs, and performance concerns
• Providing 1:1s and informal support to team members where required, which is happening almost daily
• Weekly support visits to Chorley and Widnes to boost structure and accountability
• Active support in Rochdale and Middleton during key staffing shortages or safeguarding escalations

Essential Criteria of the Service Manager:

• UK Driving License and access to own vehicle
• Enhanced DBS
• Experience managing supported housing or similar settings

To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, please deem your application unsuccessful.