Service Manager

JR United Kingdom; Pontypridd; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider in Pontypridd is seeking an experienced Service Manager to oversee the service department. The role involves ensuring high customer satisfaction, managing daily operations, training staff, and maintaining compliance with regulations. Ideal candidates will have managerial experience, strong customer service skills, and mechanical knowledge. This role is crucial for the team’s performance and service delivery.

Qualifications

• Proven experience in a managerial role within a service environment.
• Strong customer service skills with a focus on building lasting relationships.
• Experience in upselling products or services to enhance satisfaction.

Responsibilities

• Manage daily operations of the service department.
• Provide exceptional customer service and resolve issues.
• Train and mentor staff on best practices in customer interaction.

Skills

Leadership skills

Customer service

Mechanical knowledge

Cash handling

Communication skills

Job description

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We are seeking a dedicated and experienced Service Manager to oversee our client's service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a passion for customer service, and a solid understanding of mechanical systems. This role is crucial in driving the performance of our team while maintaining operational excellence.

Duties

• Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring their needs are met.
• Train and mentor staff on best practices in customer interaction, upselling techniques, and cash handling procedures.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Maintain accurate records of service transactions, including cash handling and inventory management.
• Collaborate with other departments to enhance overall service offerings and improve customer experience.
• Ensure compliance with health and safety regulations within the service area.
• Stay updated on industry trends and advancements to implement innovative solutions within the department.

Qualifications

• Proven experience in a managerial role within a service environment is essential.
• Strong customer service skills with a focus on building lasting relationships with clients.
• Experience in upselling products or services to enhance customer satisfaction and drive revenue.
• Proficient in cash handling procedures with a keen eye for detail.
• Mechanical knowledge is highly desirable to assist in troubleshooting and guiding staff effectively.
• Excellent communication skills, both verbal and written, with the ability to lead a team effectively.
• Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

If you are passionate about delivering outstanding service and leading a dynamic team, we invite you to apply for this exciting opportunity as Service Manager.

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