Service Manager

John Deere; Perth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment manufacturer in Perth is seeking a Service Manager to lead a skilled team of engineers in After Sales operations. The role involves overseeing workshop and field activities, ensuring top-notch service delivery, and fostering team development. Candidates should possess strong leadership and proven business acumen. The position offers an attractive remuneration package and opportunities for career progression within a global company.

Benefits

Attractive remuneration package

Generous holiday allowance

Pension

Career progression opportunities

Qualifications

• Experience of leading a modern customer support organisation.
• Experience of managing a team of high performing engineers.
• Knowledge of current H&S legislation.

Responsibilities

• Responsible for all field and workshop activities in area of responsibility.
• Responsible for the delivery of Service Department budget.
• Develop and manage a team to achieve expected performance metrics.

Skills

Strong leadership skills

Excellent communication skills

Proven business acumen

Job description

Position: Service Manager

Location: Perth, UK

Contract: full time, permanent

Hours: 40 hours per week

Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.

We are now looking for a Service Manager to lead a well established team of engineers to join their busy After Sales team.

Based at their facility in Perth, the successful candidate will be responsible for all Workshop and Field Operations throughout North Scotland and responsible for leading, supporting and developing a nationwide team of engineers. The successful applicant would also hold a place on the management group and be responsible for the continued growth of the companies aftersales business.

• Do you have strong leadership skills and the ability to coach a team to success?
• Do you have excellent communication skills and proven record in aftersales business acumen?
  
  

If this sounds like you, this may be an outstanding opportunity to join one of the world’s leading companies

Primary Responsibilities & Tasks

• Responsible for all field and workshop activities in area of responsibility
• Responsible for the delivery of Service Department budget and other Key Metrics
• Pursues new possibilities to improve aftersales services
• Monitors high-level product problems/concerns and seeks commitment from appropriate departments/units so that necessary actions can be taken
• Develop and manage a team to achieve expected individual and department performance metrics and goals
• Builds and maintains customer relationships, including visits
  
  

You Will Have

• Experience of leading a modern customer support organisation in a dynamic and demanding environment, to provide market leading customer service
• Experience of managing a team of high performing engineers
• Ability to utilise modern business systems
• Knowledge of current H&S legislation
• Proven business acumen
  
  

Other suitable skills and experience include: Lead Engineer, After Sales Manager, Senior Engineer. Service Manager Roles Perth, Team Leader, Field Team Leader

For The Successful Candidate We Offer

• Attractive remuneration package, including a generous holiday allowance and pension.
• Opportunities for Career progression and development within a leading global company.
  
  

John Deere is an equal opportunities employer. If you feel you have the skills, knowledge and positive approach to do this role please apply vis John Deere Vacancies.

Closing date: 29th August 2025