Service Manager

Positive Futures; Omagh; On-site; GBP 45,000 - 65,000; Full time

Job summary

Positive Futures is seeking a Service Manager to lead and develop a high-quality Supported Living Service in Northern Ireland. You will model leadership, ensure staff are well-supported, resources are allocated within budget, and regulatory requirements are followed to safeguard people supported.

You will drive quality improvement, collaborate with external partners, and develop person-centred care portfolios enabling independent living for individuals with disabilities or autistic conditions.

Qualifications

• Relevant recognised Health & Personal Social Services qualification or Level 5 Diploma and NISCC registration eligibility.
• Four to five years of health/social care experience with disability/autism, including two years in operational management.
• Must hold a full UK/EU/EEA driving licence and access to insured car for business purposes.

Responsibilities

• Provide leadership and act as a role model, communicating and delivering organisational aims.
• Ensure service is appropriately resourced and budgeted; manage staff and on-call rota.
• Keep staff updated on legislation, regulation and policies (RQIA, safeguarding, Health & Safety).
• Monitor service quality and develop/review Quality Improvement Plans.
• Integrate risk management, update risk register and escalate risks with mitigations.
• Partner with external NHS/HSC colleagues and Behaviour Support to progress growth.
• Develop Person-Centred Portfolios and care plans to enable independent living.
• Oversee service development including budgets, staffing, admin and IT systems.

Education

Qualified Health & Social Care Professional or Level 5 Leadership Diploma

Tools

Driving Licence

Job description

Service Manager

Purpose of Role

To develop and manage a high-quality Supported Living Service which meets the needs and aspirations of the people we support in order to deliver our Mission

About the role

• Provide leadership and act as a role model for all staff, ensuring that the strategic aims of Positive Futures are communicated and delivered in the work within the service.

• Ensure that the service is resourced appropriately, and expenditure is controlled in line with budget constraints, including the effective management of all staff and the on call rota to ensure that the people we support receive the care and support they need at all times. This includes actively promoting and supporting the involvement of volunteers in the work of the service.

• Ensure the mechanisms are in place to keep staff up to date with relevant legislation, regulation and policies. This means that the team(s) understand and work within the requirements of the relevant legislation and regulation (for example, RQIA, Supporting People, Health and Safety etc).

• Ensure the mechanisms and systems are in place to monitor the quality of the service in line with policy and regulation. This includes the development and review of Quality Improvement Plans.

• Facilitate the integration of risk management and controls, escalating reports of any risk and considering mitigating actions as required. This means regular review and updating of the service risk register.

• Work in partnership with external HSC Trust colleagues and Positive Futures' Positive Behaviour Support team to progress new growth opportunities. This work will include progressing referrals and completing comprehensive person-centred assessment tasks to identify the individual support needs of people.

• Developing Person Centred Portfolios (Care Plans) which outline all aspects of support required to enable people to live as independently as possible

• Establish and oversee service development in relation to budget development, staffing and establishing service systems (including administrative, information, communication and technology systems) in line with organizational systems and processes.

Access NI:

An Enhanced Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position.

Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request. Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request

We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability

About the company

We are Positive Futures, a leading charity based in Northern Ireland dedicated to supporting children, young people and adults with a learning disability, acquired brain injury or autism, and their families. Since 1995, we've been driven by the belief that everyone has a role to play, and that disability should not prevent full and active participation in society.

Required Criteria

• Relevant recognised Health and Personal Social Services Professional Qualification i.e. Social Work, First Level Registered Nurse or Allied Health Professional OR A Level 5 Diploma in Leadership for Health and Social Care Services (Adults' Management) Wales and Northern Ireland and registered, or be eligible for registration on appointment, on the appropriate part of the NISCC register, without condition.
• A minimum of four- five years' practice experience in a health and social care setting providing services to people with a disability/and/or acquired brain injury or autism. This must include at least two years' relevant experience in an operational management capacity
• Full, Valid UK/EU/EEA Driving Licence and access to a car insured for business purposes to meet the needs of the role

Desired Criteria

Skills you'll need