Service Manager

KPI People; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent automotive group in Northampton is seeking an experienced Service Manager to lead their high-performing Service Department. This role involves coaching the team, ensuring exceptional customer service, managing departmental profitability, and meeting manufacturer budgets. The ideal candidate will have at least 3 years of experience in a similar role, a full UK driving license, and franchised dealership experience. Competitive salary and extensive benefits package offered.

Benefits

Company Car

Extensive Benefits Package

Over Performance Bonus

Qualifications

• Minimum of 3 years’ Service Manager / Aftersales Manager experience.
• Franchised Dealership Experience.
• Full UK Driving Licence.

Responsibilities

• Organise, coach, motivate and lead your workshop & front of house team.
• Ensure highest levels of customer service.
• Monitor and improve customer satisfaction and experience.

Skills

Customer service excellence

Team leadership

Budget management

Coaching and motivation

Job description

Service Manager – Northampton –
Basic Salary - £40,000 –
OTE - £60,000 (uncapped)–
Company Car –
Extensive Benefits Package -

Our client, a large franchised main dealership in Northampton has the requirement for an experiencedService Manager / Aftersales Manager to lead their established and high performingService Department.

Service Manager / Aftersales Manager Responsibilities

As Service Manager / Aftersales Manager your responsibilities will include:

Organise, coach, motivate and lead your workshop & front of house team
Ensuring the very highest levels of customer service every time.
Departmental profitability
Delivering dealership and manufacturer budgets
Controlling expenses
Recruitment and selection, staff coaching and motivation
Optimising workshop capacity and utilisation
Installing, and maintaining processes
Monitor, develop and improve CSI and customer experience

Experience, Skills & Qualifications

Essential Requirements:

Minimum of 3 years’ Service Manager / Aftersales Manager experience
Franchised Dealership Experience
Full UK Driving Licence

Remuneration & Benefits

Basic Salary of £40,000
On Target Earnings of £60,000 (uncapped)
Over Performance Bonus Available
Use of Company Vehicle
Extensive Benefits Package

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