Service Manager

Stratstone; Maidstone; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading automotive retailer in Maidstone is seeking a skilled Service Manager to manage their service department, ensuring high levels of customer satisfaction and efficiency. The ideal candidate has strong leadership skills and a background in automotive service management. Benefits include a competitive salary plus bonus, company car, and generous holiday allowance.

Benefits

Company car

Pension

Life assurance

Single health care

33 days holiday

Exclusive company discounts

Qualifications

• Experience in running a successful workshop or parts department.
• Ability to work in a fast-paced, target-driven environment.
• Strong knowledge of consumer and vehicle legislation.

Responsibilities

• Ensure warranty and repair work meets standards.
• Manage budgets and maximize efficiency.
• Motivate and coach the Service Team to exceed targets.

Skills

Leadership skills

Customer service

Business acumen

Motivational skills

Job description

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Salary £40,000 plus bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Service Manager at BMW Maidstone

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Service Manager involve?

• Ensure all warranty and repair work adheres to both manufacturer and company standards
• Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
• Review pricing policies and ensure appropriate legislation is adhered to
• Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
• Maintain a safe working environment, adhering to health and safety processes
• Enhance customer service levels to achieve a fantastic CSI score for your department

What qualities do I need to succeed in the Service Manager role?

• A background in running a successful workshop or parts department
• Experience of working in a fast-paced, target driven environment
• Impressive leadership skills, able to motivate a team to work together and exceed targets
• Strong business acumen, alongside great knowledge of consumer and vehicle legislation
• A passion for providing exceptional levels of customer service, and putting smiles on faces!

Life at Stratstone;

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Automotive

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