Service Manager

Northgate Vehicle Hire Limited; London; On-site; GBP 42,000 - 49,000; Full time

Job summary

A leading vehicle rental company in the UK is seeking a Service Manager to oversee their workshop operations. The ideal candidate will have a solid background in automotive workshop management, focusing on delivering customer service and operational efficiency. This role also offers an excellent benefits package including a competitive salary, bonus structure, and opportunities for career advancement.

Benefits

Bonus scheme

Enhanced overtime pay

24 days holiday, increasing with service

Life assurance

Well-being services

Pension scheme

Qualifications

• Proven workshop management background.
• Ability to coach and share expertise with team members.
• Focus on maximising efficiency in workshop operations.

Responsibilities

• Accountable for day-to-day performance of the workshop.
• Support customers by ensuring vehicle readiness.
• Develop a results-focused workshop team.

Skills

Technical knowledge

Customer service

Team leadership

Workshop management

Job description

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Service Manager

Reference: JUN20252051

Expiry date: 11:37, Fri, 11th Jul 2025

Location: Brent Cross

Benefits: .

Salary:£42,000 basic + Bonus + Company Car/Allowance
Weekly Hours: 42.5 / Week

We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on.

If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you!

As a Workshop Manager, you will be responsible supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.

About you

• At heart, you are a technical expert with a solid automotive workshop management background - your team value your expert technical knowledge, input and guidance.
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it.

An excellent basic salary, but there is much more available at Northgate Vehicle Hire than that. Some of our most popular benefits include (but are not limited to) …

• Fantastic bonus scheme
• Regular enhanced overtime, paid at time and a half (subject to business needs)
• Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you’ll have public holidays too and an extra day off to celebrate your birthday !
• free life assurance (2x your salary)
• Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance).
• Exclusive colleague-only vehicle-leasing schemes
• Pension & save-as-you-earn share scheme.
• Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few)
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.