Service Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local authority seeks an experienced Service Manager for a 2-3 month contract in London. You will lead a team responsible for maintenance works in housing, ensuring compliance and high service standards. Strong leadership and knowledge of housing repairs are essential for success in this role.

Qualifications

• Significant relevant experience within a maintenance/construction environment required.
• Experience managing a multi-skilled team.
• Knowledge of landlord/tenant relations and relevant legal frameworks.

Responsibilities

• Oversee day-to-day operations for voids and repairs.
• Lead and develop a team ensuring effective performance.
• Ensure compliance with health and safety legislation.

Skills

Understanding of housing repairs

Project management

Communication skills

Negotiation skills

Education

HNC in Building Studies or equivalent

Job description

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2-3 months contract with a Local Authority

Job Summary:

• An experienced and capable Service Manager is required to lead and manage a team of operatives responsible for delivering responsive and planned maintenance works across a diverse housing portfolio.

• This role involves overseeing repairs, voids, and emergency works to ensure high service standards, contractual compliance, and tenant satisfaction.

• The successful candidate will be responsible for operational delivery, health and safety compliance, performance management, and team leadership within a fast-paced, customer-focused environment.

Key Duties/Accountabilities (Sample):

• Oversee day-to-day operations for voids, emergency and routine repairs across the housing stock.

• Lead, supervise, and develop a team of operatives, ensuring effective workload distribution, performance monitoring, and attendance management.

• Deliver services in line with statutory and contractual obligations, including compliance with Fire Safety and Health & Safety legislation.

• Provide a customer-focused service, responding promptly to complaints and queries and resolving them efficiently.

• Identify and implement operational improvements that enhance service delivery and reduce costs.

• Maintain strong working knowledge of current building legislation, disrepair processes, and leaseholder consultation requirements.

• Support continuous professional development of the team through effective performance management and coaching.

• Ensure operational work meets contractual terms and agreed service standards, including customer satisfaction KPIs.

• Monitor income and expenditure against budgeted figures, contributing to cost-effective service delivery.

• Contribute to planning and service improvement activities in line with the business unit’s performance targets.

Skills/Experience:

• Strong understanding of housing repairs, construction legislation, and urban contract delivery.

• Experience managing a multi-skilled team, including performance, development, and conduct.

• Proven ability to diagnose building defects and specify repair works.

• Knowledge of landlord/tenant relations, disrepair case handling, leaseholder consultation, and relevant legal frameworks.

• Excellent communication, negotiation, and decision-making skills.

• Ability to manage resources efficiently, including financial oversight of budgets up to £2m.

• High-level IT literacy and analytical skills, with ability to present data and information to varied audiences.

• Ability to work under pressure, plan workloads, and deliver to tight deadlines.

• Demonstrated commitment to customer service and continuous improvement.

Additional Information:

• HNC in Building Studies (or equivalent), or significant relevant experience within a maintenance/construction environment.

Job Description
2-3 months contract with a Local Authority Job Summary:
• An experienced and capable Service Manager is required to lead and manage a team of operatives responsible for delivering responsive and planned maintenance works across a diverse housing portfolio.
• This role involves overseeing repairs, voids, and emergency works to ensure high service standards, contractual compliance, and tenant satisfaction.
• The successful candidate will be responsible for operational delivery, health and safety compliance, performance management, and team leadership within a fast-paced, customer-focused environment.
Key Duties/Accountabilities (Sample): • Oversee day-to-day operations for voids, emergency and routine repairs across the housing stock.
• Lead, supervise, and develop a team of operatives, ensuring effective workload distribution, performance monitoring, and attendance management.
• Deliver services in line with statutory and contractual obligations, including compliance with Fire Safety and Health & Safety legislation.
• Provide a customer-focused service, responding promptly to complaints and queries and resolving them efficiently.
• Identify and implement operational improvements that enhance service delivery and reduce costs.
• Maintain strong working knowledge of current building legislation, disrepair processes, and leaseholder consultation requirements.
• Support continuous professional development of the team through effective performance management and coaching.
• Ensure operational work meets contractual terms and agreed service standards, including customer satisfaction KPIs.
• Monitor income and expenditure against budgeted figures, contributing to cost-effective service delivery.
• Contribute to planning and service improvement activities in line with the business unit’s performance targets.
Skills/Experience: • Strong understanding of housing repairs, construction legislation, and urban contract delivery.
• Experience managing a multi-skilled team, including performance, development, and conduct.
• Proven ability to diagnose building defects and specify repair works.
• Knowledge of landlord/tenant relations, disrepair case handling, leaseholder consultation, and relevant legal frameworks.
• Excellent communication, negotiation, and decision-making skills.
• Ability to manage resources efficiently, including financial oversight of budgets up to £2m.
• High-level IT literacy and analytical skills, with ability to present data and information to varied audiences.
• Ability to work under pressure, plan workloads, and deliver to tight deadlines.
• Demonstrated commitment to customer service and continuous improvement.
Additional Information: • HNC in Building Studies (or equivalent), or significant relevant experience within a maintenance/construction environment.


Requirements
• Strong understanding of housing repairs, construction legislation, and urban contract delivery. • Experience managing a multi-skilled team, including performance, development, and conduct. • Proven ability to diagnose building defects and specify repair works. • Knowledge of landlord/tenant relations, disrepair case handling, leaseholder consultation, and relevant legal frameworks. • Excellent communication, negotiation, and decision-making skills. • Ability to manage resources efficiently, including financial oversight of budgets up to £2m. • High-level IT literacy and analytical skills, with ability to present data and information to varied audiences. • Ability to work under pressure, plan workloads, and deliver to tight deadlines. • Demonstrated commitment to customer service and continuous improvement.