Service Manager

Integrated Care System; London; On-site; GBP 39,000; Full time

Job summary

A healthcare organization in London seeks a Service Manager to oversee operations across multiple sites. Responsibilities include managing staff, coordinating services, and ensuring compliance with operational standards. Candidates should possess strong interpersonal and analytical skills, along with experience in primary care. The role offers a salary of £38,836.20 annually plus 10% for unsociable hours.

Qualifications

• Experience in working on core clinical systems.
• Direct management of hub staff and teams.
• Knowledge of GDPR and patient confidentiality.
• Ability to work effectively under pressure.

Responsibilities

• Oversee the day-to-day operations of services across multiple sites.
• Coordinate site inductions and interview logistics.
• Manage complaints and liaise with clinical leads as necessary.
• Monitor appointment slots and update clinical statistics.

Skills

Interpersonal skills

Analytical skills

Time management

Flexibility and adaptability

Negotiation skills

Education

Qualified to degree level or equivalent experience

Tools

EMIS

Microsoft Office

Job description

Go back Together First CIC Barking and Dagenham GP Federation

Service Manager

The closing date is 14 August 2025

We encourage interested candidates to apply promptly, as this posting may close early if we receive a high volume of suitable applications.

Together First CIC is looking for a Servicemanager to oversee the day-to-day operations and provide on-call supervision ofour services across 4 sites and is looking for a forward thinking and well organisedprofessional to oversee the general management of our hubs. The postholderwill work to develop services, ensure sites are staffed, and appointments are effectivelyutilised.

Youwill be required to work on-call during the core hours of the service, which includes evening and weekends, on a rotational basis.

Main duties of the job

The ideal postholder will beable to -

To be able to plan and respond to workloadaccording to operational priorities

To support the delivery of these functionsacross wider locality areas where necessary

To undertake any training required in order tomaintain competency including mandatory training

To contribute to, and work within a safe workingenvironment.

Awareness of individual responsibilities underthe Health and Safety at Work Act, and identify and report as necessary anyuntoward accident, incident, or potentially hazardous environment.

About us

TogetherFirst CIC brings together 31 GP surgeries in Barking & Dagenham in offeringat-scale patient services for our borough. By using our shared expertise totackle the challenges of GP practice today, we can keep local surgeriesthriving and provide the excellent care that our patients need now and into thefuture.

Job responsibilities

KEY RESPONSIBILITIES

On-call rotation during evenings and weekends.

Coordinate site inductions, interview logistics,and on-call guidance documentation to support smooth staffing and onboardingprocesses.

Act as a lead for communication between hub,practices, Federation and external stakeholders.

Monitor fairness and the provision ofappointments across B&D practices.

Provide internal quality reports e.g., equity ofaccess across practices to the appointments and utilisation of new services.

Ensure service requirements of the Primary CareNetwork Directed Enhanced Services are met.

Where possible, support in arranging cover forsessions where staff are no longer available at the last minute.

Managing ongoing maintenance of hub clinicalsystems.

Manage complaints received that relate to all servicesand liaise with clinical lead where appropriate.

Arrange and manage access for staff to the hubsclinical system, including smartcard access and assigning appropriateprescribing codes/roles.

Lead on documenting significant events for allservices and liaise with clinical lead where appropriate.

Oversee the ordering, checking, delivery andmaintenance of stock levels for all clinics, ensuring adequate supplies areavailable for service delivery.

Maintain and regularly update clinical andoperational audit logs, including logs for referrals, investigations, dischargesummaries and PSQ data.

Monitor and manage appointment slots, blockbooking schedules, and ensure timely updates for all relevant service areas.

Support the coordination and monitoring ofweekly clinic performance, including updating clinic statistics and reportingon service activity.

Ensure payroll tasks for HCA, Nurse, ANP, GP andadministrative staff are completed accurately and submitted on time.

Maintain and review logs related to emergencybookings, inappropriate use, call handler queries, and safeguarding matterssuch as child protection concerns.

Lead or support the preparation anddocumentation of team and service meetings, including setting agendas,recording minutes, and tracking actions.

Ensure regular reviews and updates of servicepolicies, procedures, and EMIS templates in line with current operational needsand clinical guidance.

Liaise with clinical leads and service managersto manage feedback, update and respond to operational queries as needed.

Support the delivery and oversight of specialistclinics (e.g. Spirometry, Family Planning, Proctoscopy, LD/SMI events),including managing bookings, staffing and reporting.

Provide comprehensive support for servicesdelivered at pop-up events, including ensuring all necessary equipment isavailable, coordinating the setup process, leading staff briefings and offeringend-to-end support from start to finish.

Person Specification

Experience

• Experience of working on core clinical systems e.g. - EMIS
• Experience of working in primary care.
• Direct management of hub staff and teams.
• Working in a multi-disciplinary setting where influence and negotiation is required.
• An understanding of working with confidential information and compliance with service user confidentiality.
• Data capture reporting and monitoring of performance.
• Overseeing data bases, IT systems and software solutions.
• Ability to work effectively under pressure.
• Knowledge/familiarity with medical terminology.
• Knowledge of GDPR (confidentiality and use of data).

Skills & Attributes

• Computer literacy and effective and safe use of information technology.
• Good interpersonal and communication skills.
• Analytical skills.
• Manage projects, research and audits.
• Negotiation and influencing skills.
• Evidence of ability to grasp new concepts with drive and enthusiasm.
• High standards of professionalism and honesty.
• Strong problem-solving skills.
• Excellent prioritisation skills.
• Exceptional time management skills.
• Must have a driving license and access to your own vehicle.
• Adaptability proven to adjust quickly and effectively to changing priorities. Can demonstrate flexibility in responding to challenges and embracing new approaches.
• Awareness and understanding of the NHS environment, eg Primary Care.
• Knowledge of human resources e.g.

Qualifications

• Qualified to degree level or equivalent experience.
• Intermediate level office software programmes (e.g Microsoft Office).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Together First CIC Barking and Dagenham GP Federation

£38,836.20 a yearPlus 10% for unsociable hours