Service Manager

Environmental Dynamics International, Asia HQ; London; On-site; GBP 44,000; Full time

Job summary

A leading not-for-profit care provider in London is hiring a Service Manager to oversee operations in support services for individuals with learning disabilities. This role requires strong leadership, management experience, and relevant qualifications, along with compassion and resilience. The position offers a salary of £44,000 annually with numerous benefits, and a commitment to excellent service and staff wellbeing.

Benefits

Annual leave increasing up to 30 days with length of service

Free DBS

Healthcare Cashplan through Healthshield

Cycle to work scheme

Employee Assistance Programme for 24-7 support

Generous pension contribution

Qualifications

• Experience managing contracts and resources.
• Experience of effectively managing and developing staff.
• Knowledge of safeguarding, DOLs, MCA, and regulatory frameworks.

Responsibilities

• Responsible for operations of three specialist services.
• Manage and support teams ensuring compliance with regulations.
• Acts as CQC registered manager, ensuring service quality.

Skills

Management

Compassion

Organizational Skills

Leadership

Communication

Education

Degree level or equivalent

Relevant Health and Social Care management qualification - eg QCF Level 5

Job description

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We're looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.

£44,000.00 per annum, working 40 hours per week.

Our Benefits Include

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Healthcare Cashplan through our partner Healthshield

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The shift pattern for this role will primarily be Monday - Friday, 9.00am - 5.00pm. There will be a requirement to cover on call, occasional weekend and out of hours.

For a Full Job Description, Please Visit Our Website.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Essential

What you'll bring:

Educated to degree level or equivalent

Experience of managing contracts and resources and delivering to budget and performance targets

Experience of delivering to housing management performance targets

Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract

Experience of successfully managing external partnerships to ensure successful delivery of services

Holds relevant Health and Social Care management qualification - eg QCF Level 5

Experience managing supported living and/or Registered services for adults with learning disabilities and autism

Experience managing the support of customers with high complex needs

Experience of CQC standards and how they apply to services

Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks

Experience of leading on safeguarding concerns

Experience of managing staff teams and delivering supervision as per company policy

Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans

Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers

Experience assessing potential new customers to move into services and able to correctly advice of level of support needed

Experience of mobilising new services and new support packages

Desirable

Other relevant professional memberships and/or specialist qualifications

Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment

Experience of transforming care / Hospital to home agenda

About Us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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