Service Manager

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK healthcare provider in Liverpool seeks a General Service Manager to oversee clinical operational delivery and drive service improvement. The role requires a Master's degree and experience in operational management, particularly within a clinical environment. Strong analytical and leadership skills are essential for success in this position.

Qualifications

• Recent experience of operational management with evidence of responsibility for clinical quality and budget understanding.
• Experience of accountability for a clinical service.

Responsibilities

• Lead operational delivery of clinical services.
• Monitor patient-centred clinical operational strategies.
• Oversee performance of teams and address operational issues.

Skills

Operational management experience

Analytical skills

Leadership

Communication skills

Education

Masters Degree or equivalent

Management qualification or equivalent

Job description

Reporting to the Head of Operations, the post holder will be an integral member of the Care Group's Management Team and will be responsible for supporting the delivery of speciality specific strategic plans and will therefore contribute to the Division's overall strategies and objectives.

The General Service Manager will drive improvements in operational performance and planning within the service, advising the Head of Operations, Clinical Director/Clinical Leads, and Lead/Senior Nurse/AHP as necessary. They will assist with the delivery of the service strategy, taking operational responsibility for delegated programmes of work. This will include leading an administration team, overseeing a single or several small budgets, and contributing to writing local policies.

As a subject matter expert, the General Service Manager will have the ability to analyse complex data/situations in order to proactively provide solutions to resolve operational issues, in accordance with agreed Care Group objectives, targets, quality standards, and resource constraints.

Responsibilities

• Lead and be accountable for the operational delivery of clinical services.
• Support the delivery of the service strategy, taking operational responsibility for delegated programmes of work.
• Monitor existing patient-centred clinical operational strategies and plans, ensuring that systems and processes are in place and adhered to.
• Management experience in overseeing the performance of teams, and possess personal qualities and skills to deal competently with operational issues.

Requirements

• Masters Degree level or equivalent, Management qualification or equivalent.
• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding, and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service.
• Understanding and appreciation of diversity.

Desirable Criteria

• Knowledge of the NHS Constitution.
• Knowledge and understanding of computerised financial, management, budgetary management, and workforce information systems.
• Coaching and values-led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high-performing teams.
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training, and coaching.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust.

Note: Under current Home Office Immigration Rules, we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.