Service Manager

TipTopJob; Kingston upon Hull; On-site; GBP 36,000; Full time

Job summary

A social enterprise in recovery services is seeking a Service Manager to lead Dependency and Recovery services in Hull. The ideal candidate will manage teams and ensure delivery of quality interventions while driving performance and innovation. This full-time role offers flexibility, training opportunities, and the chance to make a real impact in the lives of individuals facing substance misuse challenges.

Benefits

Flexible working

Training and development opportunities

Qualifications

• Proven experience managing services in substance misuse, criminal justice, or related fields.
• Strong leadership and people management skills, including remote team oversight.
• Excellent relationship-building skills with internal and external stakeholders.

Responsibilities

• Lead strategic and operational oversight for D and R services.
• Ensure high-quality, mixed-modality interventions are delivered.
• Monitor service performance against SLAs and contractual targets.

Skills

Leadership

Relationship-building

Performance management

Strategic thinking

Team management

Job description

Service Manager (Yorkshire and The Humber)

Location: Hull

Salary: GBP 35,344 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 20 Aug 2025

About The Role

Lead with purpose. Drive recovery. Transform lives.

We are looking for a strategic and people-focused Service Manager to lead our Dependency and Recovery (D and R) services across Yorkshire and the Humber. This is a high-impact leadership role supporting adult males in the criminal justice system who are navigating substance misuse challenges.

You will oversee a team delivering timebound, motivational interventions that bridge the gap between probation and community treatment services, empowering individuals to engage in recovery and rebuild their lives.

Requirements

• Proven experience managing services in substance misuse, criminal justice, or related fields.
• Strong leadership and people management skills, including remote team oversight.
• A strategic mindset with the ability to drive performance and innovation.
• Excellent relationship-building skills with internal and external stakeholders.
• Commitment to trauma-informed, person-centred care.

If you meet these criteria, we would love to hear from you.

What We Offer

Join a mission-led organisation making a real impact in communities and shaping the future of recovery services in the criminal justice system. Enjoy a varied, autonomous role with opportunities for growth and development.

Key Responsibilities

Strategic Leadership

• Act as an ambassador for The Forward Trust, building strong relationships with Probation Services, Local Authorities, NHS, and other partners.
• Contribute to the success of Forward Connect and the development of peer mentorship and recovery communities.
• Develop and implement stakeholder engagement strategies and borough-level directories of services.
• Support future service development and bidding activities in collaboration with senior leadership.

Service Delivery

• Ensure delivery of high-quality, mixed-modality interventions (1:1, group, peer-led, virtual) in line with HMPPS standards.
• Meet all contractual KPIs including timely assessments, interventions, and action plans.
• Lead on continuity of care from custody to community and develop throughcare pathways.
• Ensure services are audit-compliant and aligned with the Refer and Monitor system.

Performance and People Management

• Line manage Team Leaders and oversee recruitment, supervision, and staff development.
• Monitor service performance against SLAs and contractual targets.
• Address underperformance and promote a culture of accountability and continuous improvement.
• Develop training and succession plans to support staff growth and retention.

Operational Oversight

• Manage budgets, resources, and service delivery across multiple sites.
• Attend governance and quality assurance meetings, escalating risks and sharing best practices.
• Ensure accurate data collection and reporting for audits, commissioners, and internal stakeholders.
• Maintain compliance with all legal, regulatory, and ethical standards.

About Us

We are The Forward Trust, a social enterprise with charitable status that empowers people to break the cycles of crime and addiction and move forward with their lives. For over 25 years, we have supported thousands of individuals to build positive, productive lives, regardless of their past. We believe that anyone is capable of lasting change.

Benefits

We are committed to our cause and to supporting our employees. Benefits include:

• Flexible working
• Training and development opportunities