Service Manager

Octane Recruitment Ltd; Ipswich; On-site; GBP 33,000 - 40,000; Full time

Job summary

A reputable automotive dealership in Ipswich is seeking a motivated Service Manager. This role includes overseeing day-to-day service operations, leading a skilled team, and ensuring high customer satisfaction. The ideal candidate will have experience in a similar role within the automotive industry and possess strong leadership and communication skills. Competitive salary with bonuses and benefits included.

Benefits

Competitive salary with bonus structure

Clear progression opportunities and leadership support

Generous holiday entitlement

Pension scheme

Employee discounts on vehicles, products, and services

Qualifications

• Previous experience as a Service Manager or in a similar senior service role within the automotive industry.
• Strong leadership skills with the ability to motivate and manage a team.
• A customer-first mindset with excellent communication and problem-solving skills.
• Proficient in service management systems and reporting tools.
• Full UK driving licence.

Responsibilities

• Oversee and manage the day-to-day operations of the service department.
• Drive performance through effective leadership, coaching, and development of the service team.
• Ensure the highest standards of customer satisfaction by resolving queries efficiently.
• Monitor departmental KPIs and implement strategies for continuous improvement.
• Collaborate with senior management and other departments for seamless operations.
• Maintain compliance with health & safety legislation and company policies.

Skills

Leadership

Customer service

Problem-solving

Communication

Tools

Service management systems

Job description

Service Manager

Location: Ipswich

Salary: £33,000 basic plus bonus OTE 40k plus

Hours: Monday to Friday 8am - 5:30pm, alternate Saturday mornings on rota

We are seeking a highly motivated and experienced Service Manager to take full responsibility for our service department. This is a fantastic opportunity to join a well-established and reputable dealership in Ipswich, leading a skilled team and ensuring the highest levels of customer service and operational efficiency.

Benefits for Service Manager

• Competitive salary with bonus structure
• Clear progression opportunities and leadership support
• Generous holiday entitlement
• Pension scheme
• Employee discounts on vehicles, products, and services

Role Overview – Service Manager

• Oversee and manage the day-to-day operations of the service department
• Drive performance through effective leadership, coaching, and development of the service team
• Ensure the highest standards of customer satisfaction by resolving queries efficiently and professionally
• Monitor departmental KPIs and implement strategies for continuous improvement
• Collaborate with senior management and other departments to ensure seamless business operations
• Maintain compliance with health & safety legislation and company policies

Requirements – Service Manager

• Previous experience as a Service Manager or in a similar senior service role within the automotive industry
• Strong leadership skills with the ability to motivate and manage a team
• A customer-first mindset with excellent communication and problem-solving skills
• Proficient in service management systems and reporting tools
• Full UK driving licence

We are an equal opportunities employer and welcome applications from all qualified candidates.