Service Manager

Venn Group; Greater London; Hybrid; GBP 103,000 - 129,000; Full time

Job summary

Venn Group is seeking an experienced Service Manager – SEND to provide strategic and operational leadership for the local authority’s SEND service in London. The role focuses on fulfilling statutory duties under the Children and Families Act 2014 and SEND Code of Practice while driving improvements in quality, performance and outcomes for children and young people with SEND.

You will oversee EHCNAs, EHCPs and annual reviews, lead SEND mediation and tribunal processes, monitor KPIs and lead

Qualifications

• Significant experience in a senior SEND leadership or management role.
• Strong knowledge of the Children and Families Act 2014 and SEND Code of Practice.
• Extensive experience with EHCNA and EHCP processes, including annual reviews.
• Proven track record of improving SEND service performance and outcomes.

Responsibilities

• Provide strategic and operational leadership for the SEND service.
• Oversee timely delivery of EHCNAs, EHCPs and annual reviews.
• Lead SEND mediation and tribunal processes.
• Monitor performance against statutory timescales, KPIs & quality standards.
• Drive service improvement and ensure governance, risk management and QA.
• Build relationships with education, health, social care for integrated working.
• Use data to identify trends and opportunities for improvement.

Skills

SEND leadership

Strategic planning

Stakeholder engagement

Performance improvement

Governance & risk

Job description

Service Manager – SEND

We are seeking an experienced and dynamic Service Manager – SEND to provide strategic and operational leadership across the local authority’s Special Educational Needs and Disabilities (SEND) service.

The successful candidate will play a key role in ensuring the local authority fulfils its statutory responsibilities under the Children and Families Act 2014, SEND Code of Practice and associated legislation, while driving improvements in service quality, performance, compliance and outcomes for children and young people with SEND.

Key Responsibilities

• Provide strategic and operational leadership for the SEND service
• Ensure the local authority meets its statutory duties under the Children and Families Act 2014, SEND Code of Practice and associated legislation
• Oversee the effective and timely delivery of EHCNAs, EHCPs and annual reviews
• Provide leadership across SEND mediation and tribunal processes
• Monitor service performance against statutory timescales, KPIs and quality standards
• Lead and deliver service improvement activity, ensuring sustainable improvements in performance, compliance and outcomes
• Develop effective relationships with education settings, health partners, social care and other agencies to promote integrated working
• Use performance information, data and service intelligence to identify trends, risks and opportunities for improvement
• Ensure effective governance, risk management and quality assurance arrangements are in place

About You

• Significant experience in a senior SEND leadership or management role within a local authority or comparable organisation
• Strong knowledge of the Children and Families Act 2014 and SEND Code of Practice
• Extensive experience of EHCNA and EHCP processes, including annual reviews
• A proven track record of improving SEND service performance, compliance and outcomes

Key details:

• Day Rate: £560 p/d umbrella
• Location: London / Hybrid
• Start: ASAP