Service Manager

Undisclosed; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Employee Assistance Programme

Medical and Dental Cover

22 Days Holiday plus Bank Holidays

Maternity Pay, Shared Parental Leave

Paternity Leave

Company Sick Pay

Job summary

Experis Consultancy is seeking a highly organised Service Manager to support a major digital transformation programme in the healthcare sector. The role is based in London with hybrid working arrangements and a 12-month duration.

You will coordinate project activities, support governance, analyse information for informed decision-making, and ensure successful service delivery across a complex stakeholder landscape.

Qualifications

• Proven experience managing or coordinating projects in complex environments.
• Strong organisational skills with the ability to prioritise workloads and manage competing priorities.
• Track record of delivering against deadlines and project objectives.
• Excellent verbal and written communication skills.
• Ability to engage effectively with stakeholders at all levels.
• Strong interpersonal and relationship-building skills.
• Ability to analyse data, identify trends, and interpret information to support reporting and decision-making.
• Experience producing insights and supporting governance activities.
• Solution-oriented mindset with strong analytical thinking.
• Ability to identify issues, ask effective questions, and elevate concerns when required.

Responsibilities

• Coordinate and support project and service delivery activities across multiple workstreams.
• Track progress against key milestones, timelines, risks, and dependencies.
• Build effective working relationships with technical, operational, and business stakeholders.
• Analyse data and identify trends to support reporting and operational decision-making.
• Prepare and maintain project documentation, reports, and status updates.
• Proactively identify risks, issues, and improvement opportunities.
• Escalate concerns where appropriate and support resolution activities.
• Facilitate effective communication and collaboration across multidisciplinary teams.

Skills

Project coordination

Organisational skills

Deadline delivery

Stakeholder engagement

Communication

Analytical thinking

Problem solving

Relationship building

Governance support

Job description

Service Manager

Location: London / Hybrid

Duration: 12 Months

Clearance: BPSS Eligible

Rate: Competitive

Join Experis

We are actively looking to secure a Service Manager to join Experis and support a major digital transformation programme within the healthcare sector.

Experis Consultancy is a global business with over 1,000 consultants on assignment across 20 clients worldwide. As part of the ManpowerGroup, we combine the strength of a global organisation with a personal approach to both our clients and consultants. We are passionate about technology, training, and career development, offering opportunities to work on some of the UK's most exciting transformation programmes.

The Role

We are seeking a highly organised and proactive Service Manager to support the delivery of a large-scale digital healthcare programme.

Working within a multidisciplinary environment, you will coordinate project activities, support governance and reporting processes, analyse information to support informed decision-making, and help ensure successful service delivery across a complex stakeholder landscape.

This role would suit someone with strong project coordination experience, excellent communication skills, and a solution-focused approach to problem solving.

Key Responsibilities

• Coordinate and support project and service delivery activities across multiple workstreams.


• Track progress against key milestones, timelines, risks, and dependencies.


• Build effective working relationships with technical, operational, and business stakeholders.


• Analyse data and identify trends to support reporting and operational decision-making.


• Prepare and maintain project documentation, reports, and status updates.


• Proactively identify risks, issues, and improvement opportunities.


• Escalate concerns where appropriate and support resolution activities.


• Facilitate effective communication and collaboration across multidisciplinary teams.

Skills & Experience Required

Project Management & Coordination

• Proven experience managing or coordinating projects in complex environments.


• Strong organisational skills with the ability to prioritise workloads and manage competing priorities.


• Track record of delivering against deadlines and project objectives.

Communication & Stakeholder Management

• Excellent verbal and written communication skills.


• Ability to engage effectively with stakeholders at all levels.


• Strong interpersonal and relationship-building skills.

Business Analysis

• Ability to analyse data, identify trends, and interpret information to support reporting and decision-making.


• Experience producing insights and supporting governance activities.

Problem Solving

• Solution-oriented mindset with strong analytical thinking.


• Ability to identify issues, ask effective questions, and elevate concerns when required.

Benefits Include

• Contributory Pension Scheme


• Employee Assistance Programme


• Medical and Dental Cover


• 22 Days Holiday plus Bank Holidays


• Maternity Pay, Shared Parental Leave and Paternity Leave


• Company Sick Pay