Service Manager

Vertu Motors plc; Grantham; On-site; GBP 40,000 - 52,000; Full time

Job summary

A leading motor retailer in Grantham is seeking an experienced Service Manager to enhance customer satisfaction and manage team performance. The ideal candidate will bring strong leadership skills and a proven track record in the automotive industry. The position offers a competitive salary of £40,000 with an OTE of £52,000 plus various benefits, including training and development opportunities.

Benefits

25 days holiday

Discounts for retailers

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity & paternity leave

Qualifications

• Proven track record in a similar role.
• Ability to drive performance and profitability.
• Strong communication skills.

Responsibilities

• Implement processes for customer satisfaction.
• Monitor costs and maintain quality standards.
• Ensure safety and compliance with manufacturer's standards.

Skills

Leadership

People management

Customer satisfaction

Organizational skills

Job description

Vertu Honda Grantham

Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Honda Grantham we have the perfect role for you.

Now is a great time to join our team, especially if you are looking for a company with a growth strategy that will deliver career progression opportunities. We are offering a £40,000 basic salary with an OTE of £52,000 and an excellent range of company benefits!

We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

The Main Duties Of This Role Are

1. To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
2. To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
3. To ensure accurate collection and recording of customer data in line with Group standards.
4. To ensure that the manufacturer's standards are adhered to at all times.
5. To make sure there is a safe working environment which is maintained.
6. To monitor colleague performance.

The ideal candidate will be able to demonstrate a successful track record within the role, with previous experience in a similar position. You should be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability, and operating efficiency. Strong leadership and people management skills are essential, as your primary focus will be to lead your team to deliver their business objectives.

You will be expected to drive the business forward, maximize customer satisfaction, and motivate and manage the entire team. You should share our company values and possess strong communication and organizational skills.

Benefits

We pride ourselves on investing more in our colleagues' personal development than any other motor retailer. If successful, you can look forward to ongoing training opportunities that provide the right career path, progression, and a range of benefits, including:

• 25 days holiday, rising with length of service, plus bank holidays
• Access to our online rewards platform offering cashback and discounts for multiple retailers
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension
• Enhanced maternity & paternity leave

If this is the right opportunity for you to take the next step in your career, apply to join us today!