Service Manager

Call-In Homecare Ltd; Glasgow; On-site; GBP 36,000 - 48,000; Full time

Job summary

Call-In Homecare is seeking an experienced Service Manager to lead a local branch across Glasgow, Edinburgh or Midlothian. You will oversee daily operations, support staff and ensure safe, compassionate care delivery.

The role focuses on governance, regulatory compliance and building strong relationships with clients and partners, with a proactive, solutions‑driven approach to delivering outstanding care.

Qualifications

• Minimum SVQ Level 4 in Health & Social Care (or equivalent).
• Proven experience in a care management or senior supervisory role.
• Strong knowledge of care regulations, compliance and quality standards.
• Excellent communication and people-management skills.
• Ability to work full-time in Glasgow, Edinburgh or Midlothian offices.

Responsibilities

• Service leadership—managing day-to-day operations and high-quality care.
• Staff supervision—supporting, developing and mentoring teams.
• Compliance management—meeting regulatory, contractual and organisational standards.
• Client relationship building—maintaining clear communication with clients and families.
• Scheduling oversight—ensuring rotas are efficient and fair.
• Incident and risk management—addressing concerns and promoting safe practice.
• Partnership working—liaising with authorities and health professionals.

Skills

Care operations

Staff supervision

Regulatory compliance

Communication

People management

Scheduling

Education

SVQ Level 4 in Health & Social Care

Job description

Salary:Competitive, dependent on experience

Office Location:Positions in Glasgow, Edinburgh and Midlothian.

Qualification Requirement:Minimum SVQ Level 4 in Health & Social Care

About Call‑In Homecare

Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.

The Role

As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

Key responsibilities include:

Service leadership— managing day‑to‑day operations and ensuring high‑quality care delivery

Staff supervision— supporting, developing and mentoring care teams

Compliance management— ensuring all regulatory, contractual and organisational standards are met

Client relationship building— maintaining excellent communication with clients and families

Scheduling oversight— ensuring rotas are efficient, fair and meet service needs

Incident and risk management— responding to concerns and ensuring safe practice

Partnership working— liaising with local authorities, health professionals and commissioning teams

What We’re Looking For

You will be a confident, organised and compassionate leader with a strong understanding of care operations.

Minimum SVQ Level 4in Health & Social Care (or equivalent)

Proven experience in acare management or senior supervisory role

Strong knowledge ofcare regulations, compliance and quality standards

Excellent communication and people‑management skills

Ability to work full‑time in ourGlasgow, Edinburgh or Midlothian offices

A proactive, solutions‑focused approach and commitment to delivering outstanding care

Why Join Call‑In Homecare?

A stable, growing organisation withnew contracts and long‑term opportunities

Supportive leadership and a positive, collaborative team culture

Opportunities for professional development and progression

The chance to shape services and make a meaningful impact in your local community