Service Manager

Change Grow Live; Gateshead; On-site; GBP 51,000 - 57,000; Full time

Job summary

A leading community services organization in Gateshead is seeking a Service Manager to lead its drug and alcohol service. This role requires significant experience in managing services, strong leadership skills, and an understanding of recovery-focused care. You will oversee governance, build partnerships, and ensure service quality while promoting a culture of safeguarding and continuous learning. This position offers a salary range of £51,101.96 – £56,661.24 per annum.

Benefits

Opportunities for career progression

Access to learning opportunities

Enhanced annual leave

Wellbeing hour

Qualifications

• Significant experience in managing community or criminal justice drug & alcohol services.
• A deep understanding of recovery-focused care and performance-driven delivery.
• Strong leadership skills and the ability to inspire and develop others.

Responsibilities

• Lead a multidisciplinary team to deliver and evolve the drug and alcohol service.
• Act as the CQC Registered Manager, ensuring safety and compliance.
• Build and maintain strong partnerships with stakeholders.

Skills

Significant experience in managing community or criminal justice drug & alcohol services

Deep understanding of recovery-focused care

Strong leadership skills

Experience in managing complex contracts

Track record of change management

Budget management experience

Collaborative mindset

Job description

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At Change Grow Live, we care deeply — about people, about progress, and about the power of possibility.

We’re proud to offer a new and exciting opportunity for a Service Manager to lead our Gateshead service. If you’re someone who believes in empowering others, building strong teams, and delivering high-quality, person-centred care, we’d love to hear from you.

We Thrive by working together

At Change Grow Live, we Thrive by:

• Recruiting for success and recognising and rewarding effort
• Creating environments that are safe, healthy, agile, and flexible
• Learning, developing, and growing together as a team
• Identifying future talent and leaders to help us deliver our mission
• Ensuring everyone experiences a sense of belonging, where every voice is heard
• Fostering an open, inclusive, and transparent culture, where we live our values and support each other to succeed

We’re creating the conditions for success for every person who works or volunteers with us — and we want you to be a part of that journey.

About the Role

As Service Manager, you’ll lead a multidisciplinary team to deliver and evolve our Gateshead drug and alcohol service, ensuring it is accessible, effective, and compassionate. You’ll work collaboratively with clinical staff, team leaders, subcontractors, and pharmacy partners to ensure service users receive the best possible support.

In this role, you will:

• Act as the CQC Registered Manager, ensuring safety, compliance, and care quality
• Oversee governance, performance, and strategic direction
• Build and maintain strong partnerships with commissioners, providers, and local stakeholders
• Provide values-based leadership, empowering your team to deliver outstanding outcomes
• Drive service improvement, innovation, and inclusion
• Embed a culture of safeguarding, equity, and continuous learning
• Manage significant budgets and subcontracted partnerships with care and accountability

Location: Gateshead
Full Time Salary Range:*£51,101.96 – £56,661.24 per annum (dependent on experience)

Hours: Full Time 37.5 per week

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

What You’ll Bring

We’re looking for someone who brings:

• Significant experience in managing community or criminal justice drug & alcohol services
• A deep understanding of recovery-focused care and performance-driven delivery
• Strong leadership skills and the ability to inspire and develop others
• Experience in managing complex contracts and subcontracted relationships
• A track record of change management, innovation, and partnership building
• Budget management experience (including oversight of contracts over £2 million)
• A collaborative, compassionate, and solutions-focused mindset

What You’ll Get in Return

• Opportunities for career progression and professional development
• Access to great learning opportunities and organisational development support
• A culture of openness, flexibility, and trust
• 1 hour a week (pro-rata if part time) wellbeing hour for your own wellbeing or professional development, enhanced annual leave, and other benefits