Service Manager

Welfare 4 Hire Ltd; Farnborough; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading provider of mobile welfare units is seeking a Service & Engineering Manager to oversee maintenance across engineering teams. The ideal candidate will have over 5 years of leadership experience, a strong compliance background, and will be proactive in enhancing operational efficiency. Offering a salary between £40,000 and £45,000, plus benefits, this role requires a full UK driving license and a willingness to travel nationwide.

Benefits

Company vehicle

24 days holiday + bank holidays

Company pension scheme

Health cash plan

Eye test reimbursement

Refer a friend scheme

Qualifications

• 5+ years experience in engineering or service-based leadership roles.
• Strong understanding of regulatory and compliance frameworks (IOSH preferred).
• Experience in mobile assets, ideally towable welfare units.
• Full UK driving licence and willingness to travel nationally.

Responsibilities

• Lead, develop and coordinate a team of field engineers.
• Plan & schedule both reactive and scheduled maintenance work.
• Oversee compliance with industry regulations and safety standards.
• Monitor KPIs such as first-time fix rate and breakdown reduction.
• Lead quality control initiatives in line with ISO 9001.

Skills

Leadership in engineering/service roles

Understanding of regulatory frameworks

Organizational skills

Proactive and analytical thinking

Exceptional communication skills

Job description

Join One of the UKs Leading Welfare Unit Providers

Welfare 4 Hire is one of the UKs largest national providers of self-contained mobile welfare units. Operating from five strategically located depots (London, Leicester, Gloucester, Nantwich, and Durham), we are expanding fast and were now looking for an experienced Service & Engineering Manager to take the lead in maintaining high service standards across our engineering teams.

Youll be mobile-working across our UK depot network, playing a key role in driving customer satisfaction, compliance, service excellence, and operational efficiency.

What Youll Do

As Service & Engineering Manager, you will:

• Lead, develop and coordinate a growing team of field engineers.
• Plan & schedule both reactive and scheduled maintenance work.
• Oversee compliance with industry regulations and internal safety standards.
• Monitor KPIs: first-time fix rate, 12-hour response targets, and breakdown reduction.
• Build training and succession plans to scale the department as we grow.
• Work closely with depot teams and departments including Transport, Logistics, and Hire Desk.
• Lead quality control initiatives in line with ISO 9001.
• Prepare performance and compliance reports for senior leadership.
  
  

What Were Looking For:

• 5+ years experience in engineering or service-based leadership roles
• A strong understanding of regulatory and compliance frameworks (IOSH preferred)
• Experience in mobile assets, ideally towable welfare units
• Proactive, analytical, and hands-on leadership style
• Exceptional organisational and communication skills
• Full UK driving licence and willingness to travel nationally
  
  

Why Join Welfare 4 Hire?

• £40,000 £45,000 salary (DOE)
• Company vehicle
• 24 days holiday + bank holidays
• Company pension scheme
• Health cash plan
• Eye test reimbursement
• Refer a friend scheme
• Be part of a growing, forward-thinking business backed by AER Rents Group
  
  

What Success Looks Like:

• 3 Months: Master our service systems, build engineer schedules, implement mechanical compliance at key depots.
• 6 Months: Full departmental autonomy, introduce improved KPIs and process plans across the business.
• 12 Months: Deliver service improvements, lead a high-performing team, and ensure full compliance across all assets.
  
  

Ready to Lead with Impact?

Apply now and become a key part of a growing company with industry-leading standards and ambitious plans for the future.

Equal Opportunities

Welfare 4 Hire is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of age, disability, gender, gender identity or expression, race, religion or belief, sexual orientation, or any other legally protected characteristics.

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