Service Manager

Avenues Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care service provider in East Malling seeks a Service Manager to lead teams and provide person-centered support for individuals with learning disabilities. The role involves inspiring a skilled team, managing operations, and maintaining high standards of care. Desirable qualifications include a Level 3/5 in Health & Social Care. This rewarding position offers flexibility, development opportunities, and great benefits.

Benefits

High-quality training

Flexible working options

Paid annual leave

Shopping discounts

Pension

Wellbeing support

Qualifications

• Genuine desire to help and maintain high quality service provision.
• Confidence in managing risk, safeguarding, and compliance.
• Desirable full UK driving license and vehicle with business insurance.

Responsibilities

• Lead and inspire the team to deliver person-centered support.
• Manage operational elements: rotas, safeguarding, compliance.
• Build strong relationships with families and advocates.

Skills

Leadership

Mentoring

Safeguarding

Communication

Positive Behaviour Support

Education

Level 3 or 5 Health & Social Care qualification

Job description

Are you ready for a new challenge where your leadership can change a life?

At Avenues, we believe in doing things differently. We support people to live the lives they choose and we are now looking for a Service Manager to join the teams across two services; one in Meadowview, West Malling - 6 individual flats in a purpose built building, all individually tenanted. Five of these flats supported across 24 hours of the day and one supported overnight only. Second location Millfield in West Kingsdown, supporting two men who share a house and are supported on a shared and individual support basis.

The manager would be based at the area office in East Malling but would be expected to be able to travel to the two sites as required on a regular basis. Both locations are within walking distance of transport links and shops.

The services provide accommodation and support to people with learning disabilities to live meaningful and active lives according to their wishes. This includes, support with personal care and activities of daily living.

This is your chance to step into a person-first, values-led role where every decision you make, every improvement you lead, and every smile you inspire has real meaning.

This is not your average support role, it s about building trust, understanding unique communication styles, and creating opportunities for someone to grow, explore their world, and feel truly understood.

What makes this role special?

• You ll lead a skilled team who are passionate about making a difference.

• You ll have the autonomy to shape the service around the person's needs and ambitions.

• You'll work in a collaborative environment with family and professionals who are fully invested.

• You'll be backed by an organisation that puts people before profit always.

What you ll be doing?

• Lead and inspire your team to deliver person-centered, empowering support.

• Use Positive Behaviour Support (PBS) and Active Support to promote independence.

• Manage all operational elements: rotas, safeguarding, support planning, compliance, and more.

• Build strong, positive relationships with families, advocates, and local services.

• Champion a culture of dignity, respect, inclusion, and high expectations.

Who we re looking for

You re not just a manager, you re a mentor, motivator, and advocate. We re looking for someone who:

• Has a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.

• Leads by example and believes in growing others through coaching and support.

• Is confident in managing risk, safeguarding, and compliance.

• Holds (or is working toward) a Level 3 5 Health & Social Care qualification.

• Desirable for the right candidate to hold a full UK driving license and access to a vehicle holding business insurance.

• Most of all, cares deeply and brings energy, warmth, and heart to everything they do.

Why Join Us?

• A chance to lead something meaningful, personal, and rewarding.

• High-quality training and ongoing development opportunities.

• Support from a strong, connected leadership team.

• Paid annual leave (pro rata).

• Flexible working options and a healthy work-life balance.

• Great benefits: Enhanced DBS paid, shopping discounts, pension, wellbeing support, and more.

If you re looking for a career-defining role where you can lead with purpose, grow a team, and be the reason someone lives life more fully, then we want to hear from you.

Even if you don t tick every box, if your values align and your hearts in the right place, we ll help you grow the rest.

As part of our commitment to the Disability Confident Scheme , candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.